USB-C Dock

Do CalDigit docks support VLAN feature?

CalDigit’s docks do support VLAN under macOS and Windows platforms.

Using the Apple Keyboard and Mouse with the CalDigit USB-C Dock

You can use the Apple Keyboard and Apple Mouse individually through 2x USB Type-A ports on the CalDigit USB-C Dock.

HDCP errors with external monitors

When accessing HDCP content such as Netflix, YouTube or Hulu using Safari on an external display through CalDigit USB-C Dock or Video Adapter, you may encounter errors like the following message:

I got a warning message: The AC power adapter type cannot be determined?

When using CalDigit USB-C dock to charge Dell laptop and you get a warning message during startup: “The AC Power Adapter Type is Incorrect or Cannot be Determined”, you may be able to disable this message by following the steps below:

My Thunderbolt 3 mac Laptop automatically boots up when I plug in CalDigit Dock or Storage?

Apple laptops now automatically boot up when a power source is connected, which include Apple charger and CalDigit Products that provide power to connected host computers.

External monitors connecting to USB-C dock are flickering

If the external monitor connecting to Thunderbolt or USB-C dock is flickering, try the following tips.

Wireless keyboard/mouse not working properly?

If your wireless keyboard and mouse may lag, disconnect, or not function while connected to USB port on the dock, please attach a USB extender.

My CalDigit dock can not output any sound on my Windows 10 computer?

If your dock is not outputting any sound on your Windows 10 computer, ensure that this dock is approved, selected as the primary output device, and not using ‘exclusive mode’.

Is the CalDigit USB-C Dock compatible with Apple Cinema Display?

You can use a DisplayPort port to connect to the Cinema Display. A use of quality video dongle such as a DisplayPort to female Mini DisplayPort or DisplayPort to female DVI active adapter/Cable is required.

How to reset NVRAM and SMC on your Mac?

The following steps show the NVRAM resetting for your Macs which includes non-Thunderbolt, and Thunderbolt 1, 2 Macs.

Do CalDigit docks support VLAN feature?

Using the Apple Keyboard and Mouse with the CalDigit USB-C Dock

HDCP errors with external monitors

I got a warning message: The AC power adapter type cannot be determined?

My Thunderbolt 3 mac Laptop automatically boots up when I plug in CalDigit Dock or Storage?

External monitors connecting to USB-C dock are flickering

Wireless keyboard/mouse not working properly?

My CalDigit dock can not output any sound on my Windows 10 computer?

Is the CalDigit USB-C Dock compatible with Apple Cinema Display?

How to reset NVRAM and SMC on your Mac?

CalDigit KB.

Stay Connected.

Welcome to the Knowledge Base.

Browse categories

Have a quick question?

Americas

Europe

Asia + Oceania

Japan

Need some help?

Hours of Operation

Ready to chat?

Need some help?

ENTER TO WIN A USB-C PRO DOCK!