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I got a warning message: The AC power adapter type cannot be determined?

I got a warning message: The AC power adapter type cannot be determined?

  • Products Affected

When using CalDigit USB-C dock to charge Dell laptop and you get a warning message during startup: “The AC Power Adapter Type is Incorrect or Cannot be Determined”, you may be able to disable this message by following the steps below:

1. Login to the BIOS settings. Please note that different laptops provide different keys to login to BIOS settings page. 2. Go to “Advanced” tab and move down to “Adapter Warnings”. Change the value to “Disabled” and save the setting.

Image depicting the pop up of disabling "Adapter Warning" from step 1.

Or on the startup screen, you can press on the “Don’t remind me again” button to skip this message.

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Due to the ongoing COVID-19 epidemic and California’s statewide “Stay at home” order, CalDigit’s Sales and Support teams are working from home to ensure the safety of our employees. We do not expect any slowdown in responding to customers but please contact us via email and online chat rather than phone calls during this time for a faster response to your enquiries. Orders placed directly from CalDigit online stores can still be processed immediately.

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For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

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