Support Center

My CalDigit dock can not output any sound on my Windows 10 computer?

My CalDigit dock can not output any sound on my Windows 10 computer?

If your CalDigit dock is a Thunderbolt dock, you are required to approve the Thunderbolt connection first before any of controllers on the dock can be detected by your Windows machine and that includes the audio controller. See the link below to approve the dock. Thunderbolt 3 Devices in Windows 10 platform

If you still have the sound output problem, please ensure that your CalDigit’s Dock is configured as the “Output Device” in your Windows. For example, if you are using a TS3 Plus, you can navigate to the Sound Playback Options menu and setting your default playback option to the option labeled ‘Speakers (CalDigit Thunderbolt 3 Audio)’.

Showing CalDigit Thunderbolt sound output device as detailed above.

If the above option does not allow you to use your media device to transmit sound, please follow the steps below:

  1. Open your Sound control panel. In this window, navigate to the button labeled ‘Properties’.
  2. Click on the ‘Advanced’ tab.
  3. You should see an option for you to ‘Allow applications to take exclusive control of this device’, please uncheck and disable this feature.
The sound control panel and speakers properties listed in the above steps with arrows pointing to each step.

Once this is disabled, please exit out of this window and re-launch any relevant media applications such as Netflix player and try again.

CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support

Have a quick question?
Stop by and give us a tweet @CalDigitSupport

Need some help?

Hours of Operation

Mon – Fri   9:00AM – 6:00PM

(PST, UTC/GMT –8)

Mon – Fri 8:30AM – 5:30PM  

(UTC/GMT 0)

Mon – Fri 9:00AM – 6:00PM

(UTC/GMT +9)

Mon – Fri 8:00AM – 5:00PM

(UTC/GMT +8)

CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

  • Product Name
  • Serial Number
  • Operating System

Ready to chat?

Click the button to get started!

Need some help?

Send us an email! Our customer service representatives are patiently waiting!

+1 (714) 572 9889 Support@CalDigit.com

Mon – Fri   9:00AM – 6:00PM (PST, UTC/GMT –8)

Due to the ongoing COVID-19 epidemic and California’s statewide “Stay at home” order, CalDigit’s Sales and Support teams are working from home to ensure the safety of our employees. We do not expect any slowdown in responding to customers but please contact us via email and online chat rather than phone calls during this time for a faster response to your enquiries. Orders placed directly from CalDigit online stores can still be processed immediately.

+44 (0) 1993 700 972


EUSupport@CalDigit.com

Mon – Fri 8:30AM – 5:30PM  (UTC/GMT 0)

+81 (50) 3136 5168


Japan@CalDigit.com

Mon – Fri 9:00AM – 6:00PM (UTC/GMT +9)

+886 (2) 2226 0966


Asia@CalDigit.com

Mon – Fri 8:00AM – 5:00PM (UTC/GMT +8)

For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

ENTER TO WIN A USB-C PRO DOCK!

To cheer up our followers during this difficult time we are giving away a CalDigit prize every week until the California Stay At Home ban is lifted.

To enter

– Leave a comment on the CalDigit Giveaway post
– Follow CalDigit on the platform you comment on

One person will be picked at random each week.

*Valid for US, EU, and Asia-Pacific regions

Cookie Graphic

This website uses cookies to improve your user experience. By continuing to browse this website, you are agreeing to our use of cookies. We encourage you to review our Privacy Policy.