TS2

My Ethernet Port on the Thunderbolt Station Works Intermittently or Slower

This tutorial is to guide you on how to troubleshoot an unstable Ethernet connection in Max OSX.

Do CalDigit docks support VLAN feature?

CalDigit’s docks do support VLAN under macOS and Windows platforms.

HDCP errors with external monitors

When accessing HDCP content such as Netflix, YouTube or Hulu using Safari on an external display through CalDigit USB-C Dock or Video Adapter, you may encounter errors like the following message:

Powering down Thunderbolt storage may cause macOS 10.10.2 to crash

If you run into a system crash while powering down your Thunderbolt storage devices or external eSATA storage, it is likely caused by the OSX inbox driver.

My CalDigit Thunderbolt device is not detected?

In order to use a Thunderbolt device, you need to ensure your computer has Thunderbolt port.

Adjust your display resolution (including HDMI, DisplayPort, DVI and VGA output).

By default, Mac OSX chooses the most suitable resolution based on factors such as your monitors, GPU, Thunderbolt capability, and other settings. However, it is possible to adjust the resolution yourself.

Adjust your display resolution (including HDMI, DisplayPort, DVI and VGA output)

How to adjust display resolution

External monitors connecting to USB-C dock are flickering

If the external monitor connecting to Thunderbolt or USB-C dock is flickering, try the following tips.

Jumbo Frame Support in CalDigit Thunderbolt Docks

Jumbo Frames are Ethernet frames that can carry more than 1500 bytes of payload and can go up to 9000 bytes. All CalDigit Thunderbolt Docks can support Jumbo frames.

My CalDigit dock can not output any sound on my Windows 10 computer?

If your dock is not outputting any sound on your Windows 10 computer, ensure that this dock is approved, selected as the primary output device, and not using ‘exclusive mode’.

My Ethernet Port on the Thunderbolt Station Works Intermittently or Slower

Do CalDigit docks support VLAN feature?

HDCP errors with external monitors

Powering down Thunderbolt storage may cause macOS 10.10.2 to crash

My CalDigit Thunderbolt device is not detected?

Adjust your display resolution (including HDMI, DisplayPort, DVI and VGA output).

Adjust your display resolution (including HDMI, DisplayPort, DVI and VGA output)

External monitors connecting to USB-C dock are flickering

Jumbo Frame Support in CalDigit Thunderbolt Docks

My CalDigit dock can not output any sound on my Windows 10 computer?

CalDigit KB.

Stay Connected.

Welcome to the Knowledge Base.

Browse categories

Americas

Europe

Asia + Oceania

Japan

Need some help?

Hours of Operation

Ready to chat?

Need some help?