Support Center

Do CalDigit docks support VLAN feature?

Do CalDigit docks support VLAN feature?

CalDigit’s docks do support VLAN under macOS and Windows platforms. You will need to configure VLAN support from your network router or switch and match this on your network preferences.

For USB-C Pro Dock users:

If you can only access the local network after configuring VLAN, please try setting the MTU size to 1492 or 1496 before trying to connect to the internet again. Since the Ethernet controller does not support receiving/transmitting the full size Ethernet packets with the VLAN header, you will need to adjust the MTU to accommodate for VLAN.

Additional information:
Setting up a VLAN on Mac

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Due to the ongoing COVID-19 epidemic and California’s statewide “Stay at home” order, CalDigit’s Sales and Support teams are working from home to ensure the safety of our employees. We do not expect any slowdown in responding to customers but please contact us via email and online chat rather than phone calls during this time for a faster response to your enquiries. Orders placed directly from CalDigit online stores can still be processed immediately.

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For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

ENTER TO WIN A USB-C PRO DOCK!

To cheer up our followers during this difficult time we are giving away a CalDigit prize every week until the California Stay At Home ban is lifted.

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One person will be picked at random each week.

*Valid for US, EU, and Asia-Pacific regions

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