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My Ethernet Port on the Thunderbolt Station Works Intermittently or Slower

This tutorial is to guide you on how to troubleshoot an unstable Ethernet connection in Max OSX.

Do CalDigit docks support VLAN feature?

CalDigit’s docks do support VLAN under macOS and Windows platforms.

HDCP errors with external monitors

When accessing HDCP content such as Netflix, YouTube or Hulu using Safari on an external display through CalDigit USB-C Dock or Video Adapter, you may encounter errors like the following message:

My CalDigit Thunderbolt device is not detected?

In order to use a Thunderbolt device, you need to ensure your computer has Thunderbolt port.

Adjust your display resolution (including HDMI, DisplayPort, DVI and VGA output)

How to adjust display resolution

External monitors connecting to USB-C dock are flickering

If the external monitor connecting to Thunderbolt or USB-C dock is flickering, try the following tips.

My CalDigit dock can not output any sound on my Windows 10 computer?

If your dock is not outputting any sound on your Windows 10 computer, ensure that this dock is approved, selected as the primary output device, and not using ‘exclusive mode’.

My Voice Command (Siri or Dictation) is not working properly.

If you find your Siri or Dictation application that requires voice input through your internal microphone is not working whenever you plug in CalDigit Dock that has external microphone such as Thunderbolt Station 3 or USB-C Dock, this is because Siri or Dictation automatically chooses the input microphone to the external one by default.

HDCP errors with external monitors

Errors when attempting to playback HDCP video using Safari.

Retrieve System Report and System Diagnosis from your macOS

This tutorial is to guide you on how to retrieve your System Configuration including software and hardware profiles, detailed kernel logs as well as the diagnosis information from your Mac OSX environment.

My Ethernet Port on the Thunderbolt Station Works Intermittently or Slower

Do CalDigit docks support VLAN feature?

HDCP errors with external monitors

My CalDigit Thunderbolt device is not detected?

Adjust your display resolution (including HDMI, DisplayPort, DVI and VGA output)

External monitors connecting to USB-C dock are flickering

My CalDigit dock can not output any sound on my Windows 10 computer?

My Voice Command (Siri or Dictation) is not working properly.

HDCP errors with external monitors

Retrieve System Report and System Diagnosis from your macOS

CalDigit KB.

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