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Retrieve System Profile and System Diagnosis from your Mac OSX

Retrieve System Profile and System Diagnosis from your Mac OSX

This tutorial is to guide you on how to retrieve your System Configuration including software and hardware profiles, detailed kernel logs as well as the diagnosis information from your Mac OSX environment.

We may ask you to provide more system and diagnosis information for debugging purpose. This information includes system profiles, system diagnosis and detailed kernel logs.

A. To retrieve the system profile, please follow the steps below:

1. Go to Finder and click on “Apple” icon, then click on “About This Mac”

Image depicting step 1

2. In the popup window, click on “More Info …” button.

Image depicting step 2

3. In About This Mac window, click on “System Report…” button.

Image depicting step 3

4. In System Information window, from the File menu, click on Save… to save your entire system profile in a file. Then send this file to us.

Notes: It is preferable to capture the system profile while the problem is occurring. If this is not possible, capture your system profile even if the problem as already occurred or has not occurred yet. If possible, collect both profiles beforehand and after.

B. To retrieve detailed Kernel Logs, please follow the steps below:

1. Download the DiagCDU script here.

2. Unzip this zip file and double click on the the script file: DiagCDU_v6.command.

3. Then a new file named: CRI_CDU_diag.tar.gz will be generated, please email this file to us.

C. The system diagnosis information (sysdiagnose), can be triggered by pressing Cmd-Opt-Ctrl-Shift-Period, and it may take a few minutes to complete. When ready, the output will automatically be revealed in a Finder window (or it can be manually retrieved from /var/tmp)

Notes: System Diagnosis may generate the file that is too large (such as 20MB) to email to us, please only send this diagnosis file over if you are told to do so.

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For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support

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CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

  • Product Name
  • Serial Number
  • Operating System

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For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

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