TS3 Plus

Is the mobile phone’s headphone compatible with Thunderbolt Station?

Thunderbolt Station and Thunderbolt Station 2 are fully compatible with the headphones, for example, iPhone’s or Samsung’s.

Video is not working out of DisplayPort?

If you are connecting from DisplayPort to HDMI/VGA/DVI, please make sure to use an active adapter. Otherwise, please check your cable and make sure that it is using DP 1.2 or higher.

Can TS3 and TS3 Plus support DisplayPort Multi-stream Transport (MST) feature?

MacOS does not currently support MST, and will be able to mirror monitors at best. If you are experiencing problems on Windows, please make sure that you are using DP 1.2 cables and monitors.

My laptop is running hot while plugging Docking Station in closed-clamshell mode or sleep mode?

While using a CalDigit Dock, if you have experienced your laptop running hot and fans are running high during sleep mode or clamshell mode, there are several solutions.

My iMac Pro crashes down while connecting to Thunderbolt 3 devices?

To ensure optimal performance and compatibility with your iMac Pro 2017, you should update to the latest available version of macOS, 10.13.4 or above.

My USB drive turns itself off when connected to the CalDigit dock under Windows environment?

The USB drive plugged into the dock shut down itself every few minutes.

My HP laptop Power Adapter Notification will not close?

If this occurs, you are suggested to update your laptop to the latest BIOS and Thunderbolt software/firmware.

macOS 10.13+System Extension Blocked alert during software installation

After installing macOS 10.13 or later, some CalDigit devices are not allowing the use of USB items or ethernet connections.

My Ethernet Port on the Thunderbolt Station Works Intermittently or Slower

This tutorial is to guide you on how to troubleshoot an unstable Ethernet connection in Max OSX.

My Thunderbolt 3 Mac Laptop automatically boots up when I plug In CalDigit Dock or Storage?

These Apple laptops now automatically boot up when a power source is connected, which include Apple charger and CalDigit Products that provide power to connected host computers such as: The CalDigit USB-C Dock, Thunderbolt Station 3, and AVPro 2.

Is the mobile phone’s headphone compatible with Thunderbolt Station?

Video is not working out of DisplayPort?

Can TS3 and TS3 Plus support DisplayPort Multi-stream Transport (MST) feature?

My laptop is running hot while plugging Docking Station in closed-clamshell mode or sleep mode?

My iMac Pro crashes down while connecting to Thunderbolt 3 devices?

My USB drive turns itself off when connected to the CalDigit dock under Windows environment?

My HP laptop Power Adapter Notification will not close?

macOS 10.13+System Extension Blocked alert during software installation

My Ethernet Port on the Thunderbolt Station Works Intermittently or Slower

My Thunderbolt 3 Mac Laptop automatically boots up when I plug In CalDigit Dock or Storage?

CalDigit KB.

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