Support Center

TS3 Stand Alone Charging for your iOS devices

TS3 Stand Alone Charging for your iOS devices

While the TS3 does support stand alone iOS device charging for various devices connected via USB, it can only do so after receiving the proper protocols from a host computer. The TS3 is a passive device and needs to be instructed by a host computer to perform certain tasks such as transferring data, or providing the necessary power to charge USB devices through its USB ports.

Before charging can occur, however, it is necessary to download and install the USB Charging driver from our website which can be found here:
http://downloads.caldigit.com

The following steps outline the best way to provide charging to your iOS devices through the Thunderbolt Station 3 without the computer present. The computer does, however, need to be connected briefly to enable this function within the TS3 dock. That is why the following steps will need to be followed in order to achieve this:

1) Disconnect your iOS devices from TS3.
2) Connect the CalDigit TS3 to your Apple Computer via Thunderbolt 3 cable. Make sure the cable is connected to the proper port on the TS3 labeled [Computer].
3) Connect your iOS device to one of the TS3 dock’s available USB ports.
4) Disconnect the the TS3 dock from your computer.

This method will ensure sustained charging for your iOS devices. Please note that once your iOS devices have been disconnected from an off-line TS3 dock, you will need to repeat steps 2 through 4 to re-establish proper stand alone charging once again.

Plugging in your iOS device to the TS3 prior to connecting the dock to your computer will result in a significantly lower power flow. The iOS device will not explicitly indicate that it is charging, despite the reduced power flow that occurs. You must follow the above outlined steps to ensure optimal power charging for your iOS devices.

You can also use an Apple USB-C to Lightning cable to charge your iOS device through the TS3’s Thunderbolt 3 port.

CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support

Have a quick question?
Stop by and give us a tweet @CalDigitSupport

Follow us on

Social Media

Follow us on

Social Media

Need some help?

Hours of Operation

Mon – Fri   9:00AM – 6:00PM

(PST, UTC/GMT –8)

Mon – Fri 8:30AM – 5:30PM  

(UTC/GMT 0)

Mon – Fri 9:00AM – 6:00PM

(UTC/GMT +9)

Mon – Fri 8:00AM – 5:00PM

(UTC/GMT +8)

CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

Ready to chat?

Click the button to get started!

Need some help?

Send us an email! Our customer service representatives are patiently waiting!

+1 (714) 572 9889

 

Support@CalDigit.com

Mon – Fri   9:00AM – 6:00PM
(PST, UTC/GMT –8)

Due to the ongoing COVID-19 epidemic and California’s statewide “Stay at home” order, CalDigit’s Sales and Support teams are working from home to ensure the safety of our employees. We do not expect any slowdown in responding to customers but please contact us via email and online chat rather than phone calls during this time for a faster response to your enquiries. Orders placed directly from CalDigit online stores can still be processed immediately.

+44 (0) 1993 700 972

EUSupport@CalDigit.com

Mon – Fri 8:30AM – 5:30PM  
(UTC/GMT 0)

+81 (50) 3136 5168

Japan@CalDigit.com

Mon – Fri 9:00AM – 6:00PM
(UTC/GMT +9)

+886 (2) 2226 0966

Asia@CalDigit.com

Mon – Fri 8:00AM – 5:00PM
(UTC/GMT +8)

For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

Cookie Graphic

This website uses cookies to improve your user experience. By continuing to browse this website, you are agreeing to our use of cookies. We encourage you to review our Privacy Policy.