Support Center

How to manually delete software driver that is not working properly in 10.13?

How to manually delete software driver that is not working properly in 10.13?

The following article will help macOS 10.13 users with driver-related issues with various CalDigit Products.

Before proceeding, please make sure that you have downloaded and installed the latest available driver for your CalDigit product from the CalDigit download page.

http://downloads.caldigit.com/

If your CalDigit product is not functioning correctly after installing the proper drivers found in the link above, it is possible that the driver may not have installed correctly in 10.13 environment and will need to be deleted before it can be reinstalled. In order to do this, please follow the steps below.

In this scenario, we will be using the USB-C Dock Ethernet driver titled, “CYUSB3610.kext” as an example:

A. From Finder, click on your macOS disk, then go to /Library/StagedExtensions/Library/Extensions/ folder, and look for CYUSB3610.kext.

Depicts the finder location described in step A.

B. Select CYUSB3610.kext, then press on “Command” and “I” keys to bring up the information pane.

C. On the bottom of the information pane, click on “Sharing & Permssions” to show the access information. If you see “staff” in the list, this means your driver was not properly installed and must remove it from this folder. Since “StagedExtenesions folder is protected by macOS, deleting files located in this folder is not allowed. You can boot to a separated macOS disk or boot to “Recovery Mode” then manually delete this driver file (KEXT) on this disk.

The information pane that highlights the "Read only" permission

D. To boot to Recovery mode, restart your Mac. As your Mac restarts, hold down the Command (⌘) – R combination immediately. Hold the keys until the Apple logo appears.

Notes: If your OS drive is encrypted, you need to turn off encryption from Disk Utility first before it can show in the Terminal utility below. To do that, open Disk Utility and select your locked hard drive. Under the File menu, select Turn Off Encryption.

E. Go to Utilities menu on the top and select “Terminal”.

F. Use the listed terminal commands to navigate to the folder where has the problematic kext driver file on your macOS disk, and delete that driver. It’s located in Your macOS Drive/Library/StagedExtensions/Library/Extensions/

Notes: All the commands, folder and file names in Terminal are case sensitive.

Depicting steps E highlighting "Terminal" in the drop down menu from "Utilities" ; Image also includes "Disk Utilities" highlighted in the macOS Utility window
Depicting Step F with "HS 1", and "Macintosh HD" highlighted.

G. Exit the Recovery mode and boot back to your macOS. Then reinstall the latest CalDigit’s driver.

Additional Information: https://support.apple.com/en-us/HT201314

CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support

Have a quick question?
Stop by and give us a tweet @CalDigitSupport

Need some help?

Hours of Operation

Mon – Fri   9:00AM – 6:00PM

(PST, UTC/GMT –8)

Mon – Fri 8:30AM – 5:30PM  

(UTC/GMT 0)

Mon – Fri 9:00AM – 6:00PM

(UTC/GMT +9)

Mon – Fri 8:00AM – 5:00PM

(UTC/GMT +8)

CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

  • Product Name
  • Serial Number
  • Operating System

Ready to chat?

Click the button to get started!

Need some help?

Send us an email! Our customer service representatives are patiently waiting!

+1 (714) 572 9889 Support@CalDigit.com

Mon – Fri   9:00AM – 6:00PM (PST, UTC/GMT –8)

Due to the ongoing COVID-19 epidemic and California’s statewide “Stay at home” order, CalDigit’s Sales and Support teams are working from home to ensure the safety of our employees. We do not expect any slowdown in responding to customers but please contact us via email and online chat rather than phone calls during this time for a faster response to your enquiries. Orders placed directly from CalDigit online stores can still be processed immediately.

+44 (0) 1993 700 972


EUSupport@CalDigit.com

Mon – Fri 8:30AM – 5:30PM  (UTC/GMT 0)

+81 (50) 3136 5168


Japan@CalDigit.com

Mon – Fri 9:00AM – 6:00PM (UTC/GMT +9)

+886 (2) 2226 0966


Asia@CalDigit.com

Mon – Fri 8:00AM – 5:00PM (UTC/GMT +8)

For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

ENTER TO WIN A USB-C PRO DOCK!

To cheer up our followers during this difficult time we are giving away a CalDigit prize every week until the California Stay At Home ban is lifted.

To enter

– Leave a comment on the CalDigit Giveaway post
– Follow CalDigit on the platform you comment on

One person will be picked at random each week.

*Valid for US, EU, and Asia-Pacific regions

Cookie Graphic

This website uses cookies to improve your user experience. By continuing to browse this website, you are agreeing to our use of cookies. We encourage you to review our Privacy Policy.