TS3 Plus

My Thunderbolt 3 device shows up as a USB device in the macOS system profile?

If your Thunderbolt 3 device shows up as a USB device instead of a Thunderbolt 3 device, please follow the next instructions.

My Thunderbolt 3 mac Laptop automatically boots up when I plug in CalDigit Dock or Storage?

Apple laptops now automatically boot up when a power source is connected, which include Apple charger and CalDigit Products that provide power to connected host computers.

External monitors connecting to USB-C dock are flickering

If the external monitor connecting to Thunderbolt or USB-C dock is flickering, try the following tips.

Jumbo Frame Support in CalDigit Thunderbolt Docks

Jumbo Frames are Ethernet frames that can carry more than 1500 bytes of payload and can go up to 9000 bytes. All CalDigit Thunderbolt Docks can support Jumbo frames.

My CalDigit dock can not output any sound on my Windows 10 computer?

If your dock is not outputting any sound on your Windows 10 computer, ensure that this dock is approved, selected as the primary output device, and not using ‘exclusive mode’.

Using the iPad Pro 2018 with CalDigit Thunderbolt 3 docks

CalDigit’s Thunderbolt 3 docks, such as the TS3 Lite, TS3 and TS3 Plus are all compatible with the iPad Pro 2018 (USB-C) while connecting it as a USB-C device.

How to reset NVRAM and SMC on your Mac?

The following steps show the NVRAM resetting for your Macs which includes non-Thunderbolt, and Thunderbolt 1, 2 Macs.

Can I connect a DVI-D monitor to the DisplayPort on USB-C Dock?

In order to connect a DVI-D monitor to the DisplayPort port on USB-C Dock, an active DisplayPort to DVI-D adapter or cable is required. A regular passive DisplayPort to DVI cable will not work.

My Voice Command (Siri or Dictation) is not working properly.

If you find your Siri or Dictation application that requires voice input through your internal microphone is not working whenever you plug in CalDigit Dock that has external microphone such as Thunderbolt Station 3 or USB-C Dock, this is because Siri or Dictation automatically chooses the input microphone to the external one by default.

HDCP errors with external monitors

Errors when attempting to playback HDCP video using Safari.

My Thunderbolt 3 device shows up as a USB device in the macOS system profile?

My Thunderbolt 3 mac Laptop automatically boots up when I plug in CalDigit Dock or Storage?

External monitors connecting to USB-C dock are flickering

Jumbo Frame Support in CalDigit Thunderbolt Docks

My CalDigit dock can not output any sound on my Windows 10 computer?

Using the iPad Pro 2018 with CalDigit Thunderbolt 3 docks

How to reset NVRAM and SMC on your Mac?

Can I connect a DVI-D monitor to the DisplayPort on USB-C Dock?

My Voice Command (Siri or Dictation) is not working properly.

HDCP errors with external monitors

CalDigit KB.

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