Support Center

Webcam Issues on TS3 Plus (Windows 10)

Webcam Issues on TS3 Plus (Windows 10)

  • Products Affected

If you are experiencing webcam flickering or stopping while connected to the TS3 Plus, we have two drivers available to help fix these issues.

For USB webcams connected into the 10Gbps USB-C port, or the 5Gbps USB-A port beside it, please download and install this driver.

If you are connecting the camera to any of the other ports on the dock please try this driver.

CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support

Have a quick question?
Stop by and give us a tweet @CalDigitSupport

Need some help?

Hours of Operation

Mon – Fri   9:00AM – 6:00PM

(PST, UTC/GMT –8)

Mon – Fri 8:30AM – 5:30PM  

(UTC/GMT 0)

Mon – Fri 9:00AM – 6:00PM

(UTC/GMT +9)

Mon – Fri 8:00AM – 5:00PM

(UTC/GMT +8)

CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

  • Product Name
  • Serial Number
  • Operating System

Ready to chat?

Click the button to get started!

Need some help?

Send us an email! Our customer service representatives are patiently waiting!

+1 (714) 572 9889 Support@CalDigit.com

Mon – Fri   9:00AM – 6:00PM (PST, UTC/GMT –8)

Due to the ongoing COVID-19 epidemic and California’s statewide “Stay at home” order, CalDigit’s Sales and Support teams are working from home to ensure the safety of our employees. We do not expect any slowdown in responding to customers but please contact us via email and online chat rather than phone calls during this time for a faster response to your enquiries. Orders placed directly from CalDigit online stores can still be processed immediately.

+44 (0) 1993 700 972


EUSupport@CalDigit.com

Mon – Fri 8:30AM – 5:30PM  (UTC/GMT 0)

+81 (50) 3136 5168


Japan@CalDigit.com

Mon – Fri 9:00AM – 6:00PM (UTC/GMT +9)

+886 (2) 2226 0966


Asia@CalDigit.com

Mon – Fri 8:00AM – 5:00PM (UTC/GMT +8)

For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

ENTER TO WIN A USB-C PRO DOCK!

To cheer up our followers during this difficult time we are giving away a CalDigit prize every week until the California Stay At Home ban is lifted.

To enter

– Leave a comment on the CalDigit Giveaway post
– Follow CalDigit on the platform you comment on

One person will be picked at random each week.

*Valid for US, EU, and Asia-Pacific regions

Cookie Graphic

This website uses cookies to improve your user experience. By continuing to browse this website, you are agreeing to our use of cookies. We encourage you to review our Privacy Policy.