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My Thunderbolt 3 device shows up as a USB device in the macOS system profile?

My Thunderbolt 3 device shows up as a USB device in the macOS system profile?

CalDigit’s Thunderbolt 3 docks and devices (including the TS3 Lite, TS3 , TS3 Plus and T4 TBT3 RAID) should be displayed as a Thunderbolt device under the macOS system profile. If this is not the case and your Thunderbolt 3 device does not work properly and shows up as a USB device:

TS3 listed as a Thunderbolt device under the macOS system profile.

Please first ensure:
1. Your computer is Thunderbolt enabled. (What is Thunderbolt3 ? )
2. You are connected to a Thunderbolt 3 enabled USB-C port.
3. You are using the provided CalDigit Thunderbolt 3 cable.

Next:
4. Power cycle your computer.
5. Try using a different Thunderbolt port on your computer.
6. (On a Mac only:) Reset the NVRAM & SMC.

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Due to the ongoing COVID-19 epidemic and California’s statewide “Stay at home” order, CalDigit’s Sales and Support teams are working from home to ensure the safety of our employees. We do not expect any slowdown in responding to customers but please contact us via email and online chat rather than phone calls during this time for a faster response to your enquiries. Orders placed directly from CalDigit online stores can still be processed immediately.

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For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

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