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Using the iPad Pro 2018 with CalDigit Thunderbolt 3 docks

Using the iPad Pro 2018 with CalDigit Thunderbolt 3 docks

CalDigit’s Thunderbolt 3 docks, such as the TS3 Lite, TS3 and TS3 Plus are all compatible with the iPad Pro 2018 (USB-C) while connecting it as a USB-C device. Your Mac is able to use iTunes to connect to the iPad Pro and transfer data while charging the iPad Pro via CalDigit’s Thunderbolt 3 dock.

Your Mac may also need to install the new Apple’s iPad Pro support software as well as CalDigit’s iPad Pro support driver which is required before any USB ports on the dock can recognize the iPad Pro.

There are two ways to connect the iPad Pro to the dock’s Type-C ports:

1. While connecting the iPad Pro to the Thunderbolt 3 port on the dock, your Mac can instantly see the iPad Pro, charge it and transfer the data via iTunes if the Apple’s iPad Pro support software is installed and your Mac is trusted by the iPad Pro . If not, macOS would automatically pop up a message and ask you to install the software before using the iPad Pro.

Image of "A software update is required to connect to your iPad" pop up message.

2. While connecting the iPad Pro to the USB-C ports on the dock, such as the front and rear USB-C ports on the TS3 Plus, you may see a warning saying “USB Accessories Disabled”.

Image of "USB Accessories Disabled" pop up message.

In this case, you need to disconnect the iPad Pro first, download and install the “CalDigit USB Charging & SuperDrive, iPad, iPhone Support Driver” to enable iPad Pro support.

Go to CalDigit support page, download and install the driver.

Highlight of the "USB Charging & SuperDrive, iPad, iPhone Support Driver" on the CalDigit support page.

During the installation, you will be asked to give permission to CalDigit’s driver before it can load to the system properly.

Image of pop up window asking to give permission to CalDigit's driver. "Allow" loading from CalDigit system software highlighted.

Once everything is installed, reconnect your iPad Pro to the dock’s USB-C port. You can also verify the iPad Pro connection from the System Profile or iTunes.

iPad Pro connection to USB 3.0 Bus verified from System Profile window.
iPad Pro connection to USB 3.1 Bus verified from System Profile window.
iPad Pro connection verified from iTunes window.

Notes:
1. The iPad Pro 2018 is not a Thunderbolt 3 host, thus, you will not be able to use any port expansion features on the Thunderbolt dock.
2. To connect your iPad Pro to the dock, please always use Apple’s USB-C cable that comes with the iPad Pro.
3. If you still see the “USB Accessories Disabled” warning from macOS even after all the drivers are installed, please power cycle your Thunderbolt 3 dock and your Mac.

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