Font Awesome Icons

Legacy Product

Browse the latest Knowledge Base entries.

macOS Ventura and USB/Thunderbolt Device Security

We encourage all CalDigit users to upgrade their Macs to macOS 13 Ventura for the best possible experience. This new OS version has resolved small

My Ethernet Port on the Thunderbolt Station Works Intermittently or Slower

This tutorial is to guide you on how to troubleshoot an unstable Ethernet connection in Max OSX.

HDCP errors with external monitors

When accessing HDCP content such as Netflix, YouTube or Hulu using Safari on an external display through CalDigit USB-C Dock or Video Adapter, you may encounter errors like the following message:

Using the Apple Keyboard and Mouse with the CalDigit USB-C Dock

You can use the Apple Keyboard and Apple Mouse individually through 2x USB Type-A ports on the CalDigit USB-C Dock.

I got a warning message: The AC power adapter type cannot be determined?

When using CalDigit USB-C dock to charge Dell laptop and you get a warning message during startup: “The AC Power Adapter Type is Incorrect or Cannot be Determined”, you may be able to disable this message by following the steps below:

Powering down Thunderbolt storage may cause macOS 10.10.2 to crash

If you run into a system crash while powering down your Thunderbolt storage devices or external eSATA storage, it is likely caused by the OSX inbox driver.

My CalDigit Thunderbolt device is not detected?

In order to use a Thunderbolt device, you need to ensure your computer has Thunderbolt port.

Windows RAID 1 support in T3 may lose RAID configuration

RAID configuration may be lost in Windows on T4 and T3 storage solutions.

Adjust your display resolution (including HDMI, DisplayPort, DVI and VGA output).

By default, Mac OSX chooses the most suitable resolution based on factors such as your monitors, GPU, Thunderbolt capability, and other settings. However, it is possible to adjust the resolution yourself.

TCP port number for CalDigit RAID / Drive Utility and mobile Apps.

CalDigit Drive Utility (RAID Utility) may provide an iOS App and Android App to monitor devices including AV Pro, CalDigit T3, CalDigit T4 through local network. This is to utilize TCP port 8999.

Stay Connected.

Welcome to the Knowledge Base.

Browse by category to get started.

Browse categories

Popular Legacy Categories

CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support

Have a quick question?
Stop by and give us a tweet @CalDigitSupport

Legacy Product

macOS Ventura and USB/Thunderbolt Device Security

My Ethernet Port on the Thunderbolt Station Works Intermittently or Slower

HDCP errors with external monitors

Using the Apple Keyboard and Mouse with the CalDigit USB-C Dock

I got a warning message: The AC power adapter type cannot be determined?

Powering down Thunderbolt storage may cause macOS 10.10.2 to crash

My CalDigit Thunderbolt device is not detected?

Windows RAID 1 support in T3 may lose RAID configuration

Adjust your display resolution (including HDMI, DisplayPort, DVI and VGA output).

TCP port number for CalDigit RAID / Drive Utility and mobile Apps.

CalDigit KB.

Stay Connected.

Welcome to the Knowledge Base.

Browse categories

Americas

Europe

Asia + Oceania

Japan

Need some help?

Hours of Operation

Ready to chat?

Need some help?