TS4 macOS Firmware Update Procedures
Latest TS4 firmware version: 39.1 (NOT required for TS4 units purchased after Aug 2022) Requirements: Intel-Based Thunderbolt 3 Mac or Apple silicon Mac macOS 13.1 or later CalDigit TS4 Thunderbolt Firmware Updater Notes: If your computer is running a previous version of macOS, such as macOS 11 or 12, please update to 13.1 or above. […]
Thunderbolt Dock Sleep Mode related issues (System Crash & Drives Disconnect) under macOS 12+
When using Apple Silicon Macs with Thunderbolt 4 docks such as the TS4, you may experience one of the following issues: A system crash or kernel panic when using macOS 12.0 to 12.2.1. Your Thunderbolt SSD or USB devices connected to the Thunderbolt dock are constantly ejecting themselves after waking up from sleep mode. The Ethernet connection […]
Ethernet port on the TS4 or TS3 Plus does not work properly
If the Ethernet port on your CalDigit Thunderbolt device can not obtain an IP address from the DHCP server or does not have any network traffic even if it is connected to your router/switch properly, this might be related to your previous network setting in macOS or “Energy Efficient Ethernet” compatibility. Please try these steps […]
CalDigit Email Server + Mail Technical Issues
UPDATE: As of March 18th the CalDigit email servers are working as normal. If for some reason you have not heard back from CalDigit please re-send the email. Since late February 2022, CalDigit’s email server is having issues communicating with some domains, including Gmail, and some other domains. As a result many emails sent from […]
CalDigit TS5 Plus and Connect-10G Windows Ethernet Driver Update Procedure
The Windows 11 built-in Ethernet driver for the TS5 Plus and Connect-10G will work, however, to improve user experience and compatibility we have developed an improved version of the driver. To update the Ethernet driver for your CalDigit TS5 Plus or Connect-10G, please follow the steps outlined below. Please note this driver is required on […]
CalDigit 2025 Website Giveaways
We will be announcing all the winners of CalDigit’s 2025 Website Giveaways on this page. Please check below for the winner’s names. Giveaway 1: 23rd July 2025 – 23rd October 2025 – Prize: Win 1 of 2 TS5 Plus Winner 1 Cade Coppedge Winner 2 Geoffrey Quinn Ballard Please note that the winners have 5 days […]
Benefit of External Power Supplies for Docking Stations
While docking stations have always used external power supplies (PSUs), recent developments have allowed certain docks the ability to offer internal PSUs to power their docks. On first glance this idea seems beneficial, as you do not have a power supply connected to your dock, only a power cord. Other than this single benefit, the […]
SuperDrive and USB Charging Driver Installation Guide
Starting with Apple Silicon, the installation process for our SuperDrive Driver has become a little more complex. Ahead are steps to help successfully install this driver. Step 1 – Allow the SuperDrive Driver to be Installed First, fully power off your Apple computer.Once powered off, press and hold the power button on your computer until […]
TS5 Plus, TS5 and Element 5 Hub macOS Firmware Update Procedures
Last Modified: Oct 22, 2025 Latest TS5 Plus, TS5 and Element 5 Hub Thunderbolt firmware version: 64.1 Notes: Steps: 1. Remove all the connected devices from Mac and from your CalDigit Thunderbolt 5 device including external monitors. This is important, or the firmware updater can not be launched by macOS. 2. Make sure your TS5 […]
Element 5 Hub’s Controllers and Data Paths
Element 5 (E5) hub is able to connect to many different host computers (such as iPad and iPhone) and requires different controllers to do so. In total, this hub contains several main controllers such as a Thunderbolt 5 / USB4 v2 controller, USB 3.2 10Gbps controllers, and USB 2 controllers. These controllers will be activated […]
Can TS5’s 2.5Gb Ethernet port support WoL (Wake-on-LAN)?
The 2.5Gb Ethernet port on TS5 can support Wake on LAN (WOL) under Windows OS but not macOS.
Can TS5 Plus’ 10Gb Ethernet port support WoL (Wake-on-LAN)?
Yes. The 10Gb Ethernet port on TS5 Plus can support Wake on LAN (WOL).
Can TS5 Plus support AVB (Audio Video Bridging)?
The 10Gb Ethernet on TS5 Plus can support AVB (Audio Video Bridging over Ethernet).For more information about AVB setup under macOS, please refer to Apple support page: https://support.apple.com/guide/audio-midi-setup/browse-your-network-for-an-avb-device-amsavb001/mac
TS5’s and TS5 Plus’ Audio Resolutions
Both TS5 and TS5 Plus support the following audio sample rates • Playback2-Channel and can support 16 / 24 / 32-bit resolutions with 44.1 / 48 / 88.2 / 96 / 176.4 / 192 KHz sampling rates • Recording2-Channel and can support 16 / 24 / 32-bit resolutions with 44.1 / 48 / 88.2 / […]
