Latest TS5 Plus and Element 5 Hub Thunderbolt firmware version: 61.1

Notes:

• If your computer is running a previous version of macOS, such as macOS 11 or 12, please update to 14.6 or above.
• If your computer is a Windows base Thunderbolt 4 or 5 computer, please use this Windows updater.
• Firmware v.61.1 is to improve USB device stability with Thunderbolt 5 computers.

Steps:

1. Remove all the connected devices from Mac and from your CalDigit Thunderbolt 5 device including external monitors. This is important, or the firmware updater can not be launched by macOS.

2. Make sure your TS5 Plus or Element 5 is allowed to connect to your Apple silicon Mac as the Apple silicon Mac requires extra steps to authorize connection to the external devices. Please see the details here: macOS Ventura and USB/Thunderbolt Device Security

If you are using a MacBook, we also suggest that you change “Privacy & Security” -> “Accessories” in “System Settings” to “Ask for new accessories” before applying the firmware update, which will help notify when the updater successfully updates your CalDigit device. You can change this setting back later on. If you choose “Always ask” instead of “Ask for new accessories” , the above notice of “Allow accessory to connect” would always popup whenever you plug in device to your laptop, and you may be confused by this popup message when processing Step #6 below, so please choose “Ask for new accessories” here.

3. Download the latest macOS Thunderbolt Firmware updater for CalDigit devices
https://downloads.caldigit.com/TS5Plus/CalDigit_Thunderbolt_Firmware_Updater_v2.6.pkg.zip

4. Unplug your CalDigit Thunderbolt 5 device from computer.

5. Unzip and launch the installer package and follow the installation instructions.

6. After the installation has finished, please plug in your CalDigit device to the computer.

7. You should see a macOS alert window at the top right of your screen. (If not, please make sure you disconnect all the external displays from your computer and dock, then reconnect your CalDigit Thunderbolt device. If the updater is still unable to pick up your device, please restart your computer. If it still does not appear, ensure focus modes are turned off.)

On the alert pop-up, select the “Options” menu, and then click on “Update”.

8. Once you click on “Update”, macOS will popup another alert window and ask you to replug the device. You can do this by disconnecting the dock from wall power for 10 seconds before plugging it back in.

9. Once the device is reconnected, macOS will silently update the Thunderbolt firmware on the dock. This may take up to 8-10 minutes; please do not disconnect the dock from the computer or wall power during this time

When the firmware update completes, the dock will restart itself. You may see the LED light on your device turn itself off and on quickly. If you previously set Accessories to always ask to connect, you should see a notification pop-up. Click on “Allow” button to accept the Thunderbolt device with the new Thunderbolt firmware.

10. You can launch “System Information” and navigate to “Thunderbolt / USB4” section to verify TS5 Plus’ or Element 5 Hub’s firmware version. It now should now show 61.1.

Once you have confirmed the new firmware version on your TS5 Plus or Element 5 Hub, you can remove this Thunderbolt firmware updater from your macOS. Please download the uninstaller from https://downloads.caldigit.com/Thunderbolt-Firmware-Updater-Uninstaller.dmg.zip