Support Center

Support // Connect 10G Support

Connect 10G

Troubleshoot various topics related to your product.

Your most common and frequently asked questions are collected here.


  • Popular Topics

Yes, but not directly. Thunderbolt 3 bus-powered device such as Connect 10G is NOT compatible with Apple Thunderbolt 3 to Thunderbolt 2 adapter. As the Connect 10G is bus-powered and Thunderbolt 2 cannot provide this power, we suggest connecting this to an intermediary dual-port Thunderbolt 3 device such as CalDigit TS3 Plus to provide sufficient power and connect the TS3 Plus to your Thunderbolt 2 & 1 computer using an Apple Thunderbolt 3 to Thunderbolt 2 adapter.

You can add this by navigating to System Preferences, selecting network, and pressing the '+' button on the bottom left side of this window. From here, simply click on the Interface options and select 'Thunderbolt Ethernet Slot X' (with X being a number from 1-4) before clicking 'Create'. Once this is created, please be sure to apply these changes and wait up to a minute for this to receive a connection from your Connect 10G.

Product Overview

  • Technical Specifications
  • User Manual
  • Windows Driver
  • Serial Number
  • Data Sheets


1x Thunderbolt 3 (Type-C) Port
1x RJ45 10Gbps Ethernet Port


100 meters over Cat 6a at 10 Gbps
100 meters over Cat 5e at 5 Gbps/2.5 Gbps/1 Gbps/
100 Mbps (requires no change to existing cabling)


IEEE 802.3an/bz standard
Audio Video Bridging (AVB)
Wake-on-LAN (WoL)
Jumbo frames
     Windows: up to 16 Kbytes.
     macOS: up to 9000 bytes

System Requirements​*

Windows 10 or higher**
macOS High Sierra (version 10.13.6 or higher)
Thunderbolt 3 Computer

LED Indicators

Dual color Speed LED
Single color Link/Act LED

Power Supply

Bus-powered Operation – No Power Adapter Required

Dimensions and Weight

Length: 3.83 inches (97.4 mm)
Width: 2.79 inches (71 mm) 
Height: 1.69 inches (43 mm) 
Weight: 0.77 lbs (350g)


32°F ~ 104°F (0°C ~ 40°C)


Windows Driver

The serial number for this product is located on the bottom edge across the certification logos.

Connect 10G Data Sheets:


Latest Articles

What is Thunderbolt 3?

Thunderbolt™ 3 is the USB-C that does it all innovated by Intel. At 40 Gb/s it’s the fastest port available on a computer today. Thunderbolt™ 3 brings lightning speed and performance to USB-C, creating one thin, reversible compact port that delivers the fastest*, most versatile connection to any dock, display or data device.

Read More

CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support

Have a quick question?
Stop by and give us a tweet @CalDigitSupport