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Support // Connect 10G Support
Connect 10G
Troubleshoot various topics related to your product.
Your most common and frequently asked questions are collected here.
Troubleshoot
Yes, but not directly. Thunderbolt 3 bus-powered device such as Connect 10G is NOT compatible with Apple Thunderbolt 3 to Thunderbolt 2 adapter. As the Connect 10G is bus-powered and Thunderbolt 2 cannot provide this power, we suggest connecting this to an intermediary dual-port Thunderbolt 3 device such as CalDigit TS3 Plus to provide sufficient power and connect the TS3 Plus to your Thunderbolt 2 & 1 computer using an Apple Thunderbolt 3 to Thunderbolt 2 adapter.
You can add this by navigating to System Preferences, selecting network, and pressing the ‘+’ button on the bottom left side of this window. From here, simply click on the Interface options and select ‘Thunderbolt Ethernet Slot X’ (with X being a number from 1-4) before clicking ‘Create’. Once this is created, please be sure to apply these changes and wait up to a minute for this to receive a connection from your Connect 10G.
Product Overview
Interface
1x Thunderbolt 3 (Type-C) Port
1x RJ45 10Gbps Ethernet Port
NBASE-T
10GBASE-T/5GBASE-T/2.5GBASE-T/1000BASE-T/100BASE-TX
100 meters over Cat 6a at 10 Gbps
100 meters over Cat 5e at 5 Gbps/2.5 Gbps/1 Gbps/
100 Mbps (requires no change to existing cabling)
Advanced
IEEE 802.3an/bz standard
Audio Video Bridging (AVB)
Wake-on-LAN (WoL)
Jumbo frames
Windows: up to 16 Kbytes.
macOS: up to 9000 bytes
System Requirements*
Windows 10 or higher**
macOS High Sierra (version 10.13.6 or higher)
Thunderbolt 3 Computer
LED Indicators
Dual color Speed LED
Single color Link/Act LED
Power Supply
Bus-powered Operation – No Power Adapter Required
Dimensions and Weight
Length: 3.83 inches (97.4 mm)
Width: 2.79 inches (71 mm)
Height: 1.69 inches (43 mm)
Weight: 0.77 lbs (350g)
Environment
32°F ~ 104°F (0°C ~ 40°C)
Drivers:
The serial number for this product is located on the bottom edge across the certification logos.
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