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Support // Connect 10G Support

Connect 10G

Troubleshoot various topics related to your product.

Your most common and frequently asked questions are collected here.

Troubleshoot

Product Overview

Interface

1x Thunderbolt 3 (Type-C) Port
1x RJ45 10Gbps Ethernet Port

NBASE-T

10GBASE-T/5GBASE-T/2.5GBASE-T/1000BASE-T/100BASE-TX
100 meters over Cat 6a at 10 Gbps
100 meters over Cat 5e at 5 Gbps/2.5 Gbps/1 Gbps/
100 Mbps (requires no change to existing cabling)

Advanced

IEEE 802.3an/bz standard
Audio Video Bridging (AVB)
Wake-on-LAN (WoL)
Jumbo frames
     Windows: up to 16 Kbytes.
     macOS: up to 9000 bytes

System Requirements​*

Windows 10 or higher**
macOS High Sierra (version 10.13.6 or higher)
Thunderbolt 3 Computer

LED Indicators

Dual color Speed LED
Single color Link/Act LED

Power Supply

Bus-powered Operation – No Power Adapter Required

Dimensions and Weight

Length: 3.83 inches (97.4 mm)
Width: 2.79 inches (71 mm) 
Height: 1.69 inches (43 mm) 
Weight: 0.77 lbs (350g)

Environment

32°F ~ 104°F (0°C ~ 40°C)

Drivers:

Windows Driver

The serial number for this product is located on the bottom edge across the certification logos.

Connect 10G Data Sheets:

English 
繁體中文

CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support

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Hours of Operation

Americas​​ ​

Mon – Fri   9:00AM – 6:00PM

(PST, UTC/GMT –8)

UK & Europe

Mon – Fri 8:30AM – 5:30PM  

(UTC/GMT 0)

Japan

Mon – Fri 9:00AM – 6:00PM

(UTC/GMT +9)

Asia

Mon – Fri 8:00AM – 5:00PM

(UTC/GMT +8)

CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

Ready to chat?

Click the button to get started!

Need some help?

Send us an email! Our customer service representatives are patiently waiting!

Americas

+1 (714) 572 9889

Support@CalDigit.com

Mon – Fri   9:00AM – 6:00PM
(PST, UTC/GMT –8)

UK & Europe

+44 (0) 1993 700 972

EUSupport@CalDigit.com

Mon – Fri 8:30AM – 5:30PM  
(UTC/GMT 0)

Japan

+81 (50) 3136 5168

Japan@CalDigit.com

Mon – Fri 9:00AM – 6:00PM
(UTC/GMT +9)

Asia

+886 (2) 2226 0966
Mon – Fri 8:00AM – 5:00PM
(UTC/GMT +8)

APAC.Support@CalDigit.com
(Email will be replied from California)

For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

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