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Support // Connect 10G Support
Connect 10G
Troubleshoot various topics related to your product.
Your most common and frequently asked questions are collected here.
Troubleshoot
Yes, but not directly. Thunderbolt 3 bus-powered device such as Connect 10G is NOT compatible with Apple Thunderbolt 3 to Thunderbolt 2 adapter. As the Connect 10G is bus-powered and Thunderbolt 2 cannot provide this power, we suggest connecting this to an intermediary dual-port Thunderbolt 3 device such as CalDigit TS3 Plus to provide sufficient power and connect the TS3 Plus to your Thunderbolt 2 & 1 computer using an Apple Thunderbolt 3 to Thunderbolt 2 adapter.
You can add this by navigating to System Preferences, selecting network, and pressing the '+' button on the bottom left side of this window. From here, simply click on the Interface options and select 'Thunderbolt Ethernet Slot X' (with X being a number from 1-4) before clicking 'Create'. Once this is created, please be sure to apply these changes and wait up to a minute for this to receive a connection from your Connect 10G.
Product Overview
Interface
1x Thunderbolt 3 (Type-C) Port
1x RJ45 10Gbps Ethernet Port
NBASE-T
10GBASE-T/5GBASE-T/2.5GBASE-T/1000BASE-T/100BASE-TX
100 meters over Cat 6a at 10 Gbps
100 meters over Cat 5e at 5 Gbps/2.5 Gbps/1 Gbps/
100 Mbps (requires no change to existing cabling)
Advanced
IEEE 802.3an/bz standard
Audio Video Bridging (AVB)
Wake-on-LAN (WoL)
Jumbo frames
Windows: up to 16 Kbytes.
macOS: up to 9000 bytes
System Requirements*
Windows 10 or higher**
macOS High Sierra (version 10.13.6 or higher)
Thunderbolt 3 Computer
LED Indicators
Dual color Speed LED
Single color Link/Act LED
Power Supply
Bus-powered Operation – No Power Adapter Required
Dimensions and Weight
Length: 3.83 inches (97.4 mm)
Width: 2.79 inches (71 mm)
Height: 1.69 inches (43 mm)
Weight: 0.77 lbs (350g)
Environment
32°F ~ 104°F (0°C ~ 40°C)
Drivers:
The serial number for this product is located on the bottom edge across the certification logos.
Latest Articles
Firmware Update Procedures for CalDigit Thunderbolt Devices in macOS 11.2 or above
Latest firmware vers
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