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Firmware Update Procedures for CalDigit Thunderbolt Devices in macOS 11.2 or above

Firmware Update Procedures for CalDigit Thunderbolt Devices in macOS 11.2 or above

Latest firmware versions:

  • TS3 Plus: 44.1 (NOT required for TS3 Plus units purchased after November 2020)
  • Element Hub: 30.3 (NOT required for Element units purchased after July 2021)
  • Connect 10G: 45.1

Requirements:

  • Intel-Based Thunderbolt 3 Mac or Apple M1-Based Mac.
  • macOS 11.2 or later
  • CalDigit Thunderbolt devices such as TS3 Plus, Connect-10G or Element Hub
  • CalDigit Thunderbolt Firmware Updater

Notes:

  • If your computer is running macOS 10.15, please use these updating procedures. If your computer is running macOS 11.0 or 11.1, please update to 11.2 or above.
  • If your computer is a Windows base Thunderbolt 3 or 4 computer, please use this Windows updater.
  • USB-C Pro Dock’s firmware 61.1 can only be updated through Windows base Thunderbolt system. It is to fix the compatibility issue with ChromeBook.

Steps:

1. Download the latest Firmware updater:
https://downloads.caldigit.com/CalDigit_Thunderbolt_Firmware_Updater_macOS11.2_or_above.zip

2. Unzip and launch the installer package and follow the installation instructions.

An example of the Thunderbolt Firmware updater as mentioned in steps 1 and 2.

3. After the installation has finished, please restart the computer.

4. When you login to macOS, please power cycle your CalDigit Thunderbolt device. This should cause a macOS alert window which indicates that an accessory update is available.
Please click on the “Options” drop-down menu and select “Update“.

You can open your System Report and navigate to “Thunderbolt / USB4” section to verify current Firmware version.
You can find an example of this below:

An example of the macOS alert window and the System report, highlighting the firmware version as mentioned in step 4.

5. Once you click on “Update”, macOS will popup another alert window and ask you to unplug and replug the CalDigit Thunderbolt device.

An example of the alert window asking to unplug and replug the CalDigit Thunderbolt Device.

6. Once you plug cycle the CalDigit device, please wait 3-5 minutes, macOS will silently update the firmware on the unit and it should restart itself during firmware update.

You may refresh your System Report to verify if the firmware update is completed. For example, in this case, CalDigit’s Element Hub will be updated to firmware 30.3.

If the firmware do not get updated, please try these same procedures again.

An example of a system report with the updater firmware version highlighted.

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For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

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