Support Center
Support // TS3 Plus Support
TS3 Plus
Troubleshoot various topics related to your product.
Your most common and frequently asked questions are collected here.
Troubleshoot
Use ‘active’ adapters.
If you are using an adapter or cable to go from DisplayPort to HDMI, VGA, or DVI, please ensure that this is active. If you are unsure if you have an active cable or adapter rather than a passive one, please check the packaging or website and see if it is labeled specifically.
If you don’t already have one, we make one that works well with our docks – you can find a link here.
If you’ve plugged in one or more displays into your TS3 Plus dock and they aren’t showing up, please check to see if you are connected through the correct ports, using the correct cables and adapters, and using a computer that can support dual video streams out of a single Thunderbolt 3 port.
If you have used our troubleshooting techniques located in our knowledge base and are experiencing unresolved issues, your operating system may contain corrupted drivers or software that are preventing our products from functioning properly. At this point, we would encourage you to reset your peripheral RAM (or NVRAM). You may want to check out our video walking you through some of these steps by our very [handsome, wonderful, funny, and charming] author of these fine troubleshooting steps.
Mac
Product Overview
Interface
2 x Thunderbolt™ 3
1 x DisplayPort 1.2
5 x USB-A 3.1 Gen 1 (5Gb/s, 1.5A, 7.5W)
2 x USB-C
1 x USB-C 3.1 Gen 2 (10Gb/s, 1.5A, 7.5W) Rear
1 x USB-C 3.1 Gen 1 ( 5Gb/s, 1.5A, 7.5W) Front
(1 x Gen1-5Gbps) (1 x Gen2-10Gbps)
1 x SD Card Reader (SD 4.0 UHS-II)
1 x Digital Optical Audio (S/PDIF)
1 x Gigabit Ethernet
1 x Analog Audio In (Stereo)
1 x Analog Audio Out (Stereo)
System Requirements
Thunderbolt™ 3 Computers
MacOS 10.12 or later
Windows 10 or later
Dimensions and Weight
Height : 5.15 inches (131.0 mm)
Width : 1.57 inches (40.0 mm)
Depth : 3.87 inches (98.44 mm)
Weight: 1.04 lbs (0.47 kgs)
In the Box
1 x CalDigit TS3 Plus
1 x Power Adapter (180W) - View detailed spec.
1 x Power Cord
1 x Thunderbolt 3 Cable (Certified 40Gb/s, up to 100W)
macOS Drivers:
USB Charging, Apple SuperDrive, Apple Keyboard, and Improved iPhone/iPad Charging
*Last updated on 10/07/19. Compatible with macOS Catalina 10.15. (For Intel-Based Macs Only.)
Docking Station Utility
*Last updated on 10/04/19. Compatible with macOS Catalina 10.15.
TS3 Plus macOS Firmware Updater to support 87W laptop charging
*Last updated on 01/06/20. Firmware v.44.1. Compatible with macOS Catalina 10.15 or later. (For Intel-Based Macs Only.)
CalDigit: The serial number for this product is located on the back left.
Apple: The serial number for this product is located on the back right.
Latest Articles
macOS Ventura/Sonoma and USB/Thunderbolt Device Security
We encourage all CalDigit users to upgrade their Macs to macOS 13 Ventura for the best possible experience. This new
Is Stage Manager on iPad compatible with CalDigit Docks?
YES. The current shipping docks from CalDigit, such as, TS4, TS3 Plus, Element Hub, SOHO dock are compatible with “Stage
Ethernet port on the TS4 or TS3 Plus does not work properly
Notes: For macOS users, in order to have the most reliable Ethernet connection, please update to the latest macOS13, Ventura
My Ethernet Port on the Thunderbolt Station Works Intermittently or Slower
This tutorial is to guide you on how to troubleshoot an unstable Ethernet connection in Max OSX.
CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support
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