Troubleshoot various topics related to your product.
Your most common and frequently asked questions are collected here.
Use ‘active’ adapters.
If you are using an adapter or cable to go from DisplayPort to HDMI, VGA, or DVI, please ensure that this is active. If you are unsure if you have an active cable or adapter rather than a passive one, please check the packaging or website and see if it is labeled specifically.
If you don’t already have one, we make one that works well with our docks – you can find a link here.
If you’ve plugged in one or more displays into your TS3 Plus dock and they aren’t showing up, please check to see if you are connected through the correct ports, using the correct cables and adapters, and using a computer that can support dual video streams out of a single Thunderbolt 3 port.
If you have used our troubleshooting techniques located in our knowledge base and are experiencing unresolved issues, your operating system may contain corrupted drivers or software that are preventing our products from functioning properly. At this point, we would encourage you to reset your peripheral RAM (or NVRAM). You may want to check out our video walking you through some of these steps by our very [handsome, wonderful, funny, and charming] author of these fine troubleshooting steps.
2 x Thunderbolt™ 3
1 x DisplayPort 1.2
2 x USB-C
1 x USB-C 3.1 Gen 2 (10Gb/s, 1.5A, 7.5W) Rear
1 x USB-C 3.1 Gen 1 ( 5Gb/s, 1.5A, 7.5W) Front
1 x SD Card Reader (SD 4.0 UHS-II)
1 x Digital Optical Audio (S/PDIF)
1 x Gigabit Ethernet
1 x Analog Audio In (Stereo)
1 x Analog Audio Out (Stereo)
Thunderbolt™ 3 Computers
MacOS 10.12 or later
Windows 10 or later
Dimensions and Weight
Height : 5.15 inches (131.0 mm)
Width : 1.57 inches (40.0 mm)
Depth : 3.87 inches (98.44 mm)
Weight: 1.04 lbs (0.47 kgs)
In the Box
1 x CalDigit TS3 Plus
1 x Power Adapter (180W) - View detailed spec.
1 x Power Cord
1 x Thunderbolt™ 3 Cable (Certified 40Gb/s, up to 100W)
USB Charging, Apple SuperDrive, Apple Keyboard, and Improved iPhone/iPad Charging
*Last updated on 10/07/19. Compatible with macOS Catalina 10.15.
Docking Station Utility
*Last updated on 10/04/19. Compatible with macOS Catalina 10.15.
CalDigit: The serial number for this product is located on the back left.
Apple: The serial number for this product is located on the back right.
As new Thunderbolt 4 / USB4 Chrome OS computers are being released, we have expanded the approved operating system list
As Chrome OS computers are being released with Thunderbolt 4 / USB4 ports, many are connecting these to popular docking
When using RJ45 Ethernet Network Splitter, such as the following, in your home or office network in between your CalDigit
Latest firmware versions: TS3 Plus: 44.1 (NOT required for TS3 Plus units purchased after November 2020) Element Hub: 30.3 (NOT
CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support
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