Retrieve Your Windows System Information
An article that can help you retrieve your Windows System Information.
Browse the latest Knowledge Base entries.
An article that can help you retrieve your Windows System Information.
Thunderbolt™ 3 is the USB-C that does it all innovated by Intel. At 40 Gb/s it’s the fastest port available on a computer today. Thunderbolt™ 3 brings lightning speed and performance to USB-C, creating one thin, reversible compact port that delivers the fastest*, most versatile connection to any dock, display or data device.
The new Apple laptops announced at the end of Oct, 2016 use Thunderbolt 3. All CalDigit Thunderbolt 1 and 2 devices including the Thunderbolt Station,
If you are having difficulties erasing and partitioning the T4 (RAID 5) in Apple Disk Utility, please try to create a new RAID 0 set first, then re-create a new RAID 5 set.
If your CalDigit T4 does not appear on your desktop in MacOS 10.13 or 10.14, it is possible that the CalDigit Drive Utility has not been installed.
If your monitor cannot enter power save mode, please power cycle your monitor by disconnecting it from power for at least 30 seconds, then make sure that “monitor sleep” features are disabled.
The CalDigit Thunderbolt 3 devices, such as TS3 Plus, TS3, TS3 Lite, T4 Thunderbolt 3 RAID are backward compatible with legacy Thunderbolt 1 and 2 computers.
If you are using macOS version 10.14.6 and are experiencing issues when waking from sleep, please download Apple’s supplemental update to correct this.
From time to time, CalDigit improves Thunderbolt RAID Windows driver and encourages end customers to upgrade it. However, some certain steps are required in order to update the existing drivers.
If your CalDigit T4 or T3R does not appear on your desktop in MacOS 10.13 or 10.14, it is possible that the CalDigit Drive Utility has not been installed.
Browse by category to get started.
Popular Legacy Categories
CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support
Have a quick question?
Stop by and give us a tweet @CalDigitSupport
Mon – Fri 9:00AM – 6:00PM
(PST, UTC/GMT –8)
Mon – Fri 8:30AM – 5:30PM
(UTC/GMT 0)
Mon – Fri 9:00AM – 6:00PM
(UTC/GMT +9)
Mon – Fri 8:00AM – 5:00PM
(UTC/GMT +8)
CalDigit Support is ready to assist you.
For an optimal experience please have the following on hand prior to contacting support.
Click the button to get started!
Send us an email! Our customer service representatives are patiently waiting!
+886 (2) 2226 0966
Mon – Fri 8:00AM – 5:00PM
(UTC/GMT +8)
APAC.Support@CalDigit.com
(Email will be replied from California)
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.
This website uses cookies to improve your user experience. By continuing to browse this website, you are agreeing to our use of cookies. We encourage you to review our Privacy Policy.