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mini Dock

Troubleshoot various topics related to your product.

Your most common and frequently asked questions are collected here.

Troubleshoot

  • Popular Topics

If you are using Apple’s FileVault Encryption, your USB keyboard, mouse and the USB audio device connecting to your Thunderbolt Station may not work until you login For more information please see the following article.

If you are connecting from DisplayPort to HDMI/VGA/DVI, please make sure to use an active adapter. Otherwise, please check your cable and make sure that it is using DP 1.2 or higher.


For more information please see the following article.

If you have used our troubleshooting techniques located in our knowledge base and are experiencing unresolved issues, your operating system may contained corrupted drivers or software that are preventing our products from functioning properly. At this point, we would encourage you to reset your peripheral RAM (or NVRAM). ​ You may want to check out our video walking you through some of these steps by our very [handsome, wonderful, funny, and charming] author of these fine troubleshooting steps.

Mac

When setting up a network connection to your Thunderbolt dock, please connect your network cable to the ethernet port and verify that your computer has successfully set up a connection. If it hasn’t, you can enter the network preferences to set this up manually. Simply add a Thunderbolt Ethernet Slot X (with X being a number between 1-10) service and click ‘Apply’.
Windows
On a Windows operating system, please open your Network and Internet settings, and change your ethernet adapter settings to update the ethernet drivers.

Product Overview

  • Technical Specifications
  • User Manual
  • Serial Number
  • Data Sheets
  • Technical Specifications | HDMI
  • Technical Specifications | DisplayPort

CalDigit mini Dock Dual HDMI

Interface

1 x Thunderbolt 3 (40Gb/s)
2 x HDMI 2.0 (3840x2160 60Hz or 4096x2160 60Hz)
1 x USB 3.0 (5Gb/s)
1 x USB 2.0 (480Mb/s)
1 x Gigabit Ethernet (RJ45)​

 

System Requirements

Thunderbolt 3 computers
mac OS 10.12 or later
Windows 10 or later

 

In the Box

1 x CalDigit Thunderbolt 3 mini Dock - HDMI 2.0

 

Power Supply Adapter

Bus-powered

 

Environment

0°C ~ 35°C (32°F ~ 95°F)

CalDigit mini Dock Dual DisplayPort

Interface

1 x Thunderbolt 3 (40Gb/s)
2 x DisplayPort 1.2 (4096x2160 60Hz)
1 x USB 3.0 (5Gb/s)
1 x Gigabit Ethernet (RJ45)

System Requirements

Thunderbolt 3 computers
mac OS 10.12 or later
Windows 10 or later

In the Box

1 x CalDigit Thunderbolt 3

mini Dock - Dual DisplayPort

Power Supply Adapter

Bus-powered

Environment

0°C ~ 35°C (32°F ~ 95°F)

 

The serial number for this product is located on the back.

Thunderbolt 3 mini Dock Data Sheets:

English
繁體中文

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