Mini Dock Support

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mini Dock

Troubleshoot various topics related to your product.

Your most common and frequently asked questions are collected here.

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Troubleshoot

Why are my USB devices not working before macOS login?
If you are using Apple’s FileVault Encryption, your USB keyboard, mouse and the USB audio device connecting to your Thunderbolt Station may not work until you login For more information please see the following article.
My Video is not working out of my DisplayPort
If you are connecting from DisplayPort to HDMI/VGA/DVI, please make sure to use an active adapter. Otherwise, please check your cable and make sure that it is using DP 1.2 or higher.
For more information please see the following article.
My external monitor is flickering
If you have used our troubleshooting techniques located in our knowledge base and are experiencing unresolved issues, your operating system may contained corrupted drivers or software that are preventing our products from functioning properly. At this point, we would encourage you to reset your peripheral RAM (or NVRAM). ​ You may want to check out our video walking you through some of these steps by our very [handsome, wonderful, funny, and charming] author of these fine troubleshooting steps.

My Network is not working
Mac
When setting up a network connection to your Thunderbolt dock, please connect your network cable to the Ethernet port and verify that your computer has successfully set up a connection. If it hasn’t, you can enter the network preferences to set this up manually. Simply add a Thunderbolt Ethernet Slot X (with X being a number between 1-10) service and click ‘Apply’.
Windows
On a Windows operating system, please open your Network and Internet settings, and change your Ethernet adapter settings to update the Ethernet drivers.

Product Overview

CalDigit mini Dock Dual HDMI

​

Interface

1 x Thunderbolt 3 (40Gb/s)
2 x HDMI 2.0 (3840×2160 60Hz or 4096×2160 60Hz)
1 x USB 3.0 (5Gb/s)
1 x USB 2.0 (480Mb/s)
1 x Gigabit Ethernet (RJ45)​

 

System Requirements

Thunderbolt 3 computers
mac OS 10.12 or later
Windows 10 or later

 

In the Box

1 x CalDigit Thunderbolt 3 mini Dock – HDMI 2.0

 

Power Supply Adapter

Bus-powered

 

Environment

0°C ~ 35°C (32°F ~ 95°F)

CalDigit mini Dock Dual DisplayPort

Interface

1 x Thunderbolt 3 (40Gb/s)
2 x DisplayPort 1.2 (4096×2160 60Hz)
1 x USB 3.0 (5Gb/s)
1 x Gigabit Ethernet (RJ45)

System Requirements

Thunderbolt 3 computers
mac OS 10.12 or later
Windows 10 or later

In the Box

1 x CalDigit Thunderbolt 3

mini Dock – Dual DisplayPort

Power Supply Adapter

Bus-powered

Environment

0°C ~ 35°C (32°F ~ 95°F)

Thunderbolt 3 mini Dock HDMI Manuals:

English 
English/Europe
Français
Deutsch
Italiano
Español
Português
日本語
繁體中文
简体中文
한국어
คนไทย

Thunderbolt 3 mini Dock DisplayPort Manuals:

English
Français
Deutsch
Español
日本語
繁體中文
简体中文

 

The serial number for this product is located on the back.

Thunderbolt 3 mini Dock Data Sheets:

English
繁體中文

Latest Articles

View All Mini Dock Articles
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CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

  • Product Name
  • Serial Number
  • Operating System
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+1 (714) 572 9889

Support@CalDigit.com

Mon – Fri   9:00AM – 6:00PM
(PST, UTC/GMT –8)

UK & Europe

+44 (0) 1993 700 972

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+81 (50) 3136 5168

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+886 (2) 2226 0966
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For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

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