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mini Dock
Troubleshoot various topics related to your product.
Your most common and frequently asked questions are collected here.
Troubleshoot
If you are using Apple’s FileVault Encryption, your USB keyboard, mouse and the USB audio device connecting to your Thunderbolt Station may not work until you login For more information please see the following article.
If you are connecting from DisplayPort to HDMI/VGA/DVI, please make sure to use an active adapter. Otherwise, please check your cable and make sure that it is using DP 1.2 or higher.
For more information please see the following article.
If you have used our troubleshooting techniques located in our knowledge base and are experiencing unresolved issues, your operating system may contained corrupted drivers or software that are preventing our products from functioning properly. At this point, we would encourage you to reset your peripheral RAM (or NVRAM).
You may want to check out our video walking you through some of these steps by our very [handsome, wonderful, funny, and charming] author of these fine troubleshooting steps.
Mac
Product Overview
CalDigit mini Dock Dual HDMI
Interface
1 x Thunderbolt 3 (40Gb/s)
2 x HDMI 2.0 (3840x2160 60Hz or 4096x2160 60Hz)
1 x USB 3.0 (5Gb/s)
1 x USB 2.0 (480Mb/s)
1 x Gigabit Ethernet (RJ45)
System Requirements
Thunderbolt 3 computers
mac OS 10.12 or later
Windows 10 or later
In the Box
1 x CalDigit Thunderbolt 3 mini Dock - HDMI 2.0
Power Supply Adapter
Bus-powered
Environment
0°C ~ 35°C (32°F ~ 95°F)
CalDigit mini Dock Dual DisplayPort
Interface
1 x Thunderbolt 3 (40Gb/s)
2 x DisplayPort 1.2 (4096x2160 60Hz)
1 x USB 3.0 (5Gb/s)
1 x Gigabit Ethernet (RJ45)
System Requirements
Thunderbolt 3 computers
mac OS 10.12 or later
Windows 10 or later
In the Box
1 x CalDigit Thunderbolt 3
mini Dock - Dual DisplayPort
Power Supply Adapter
Bus-powered
Environment
0°C ~ 35°C (32°F ~ 95°F)
Thunderbolt 3 mini Dock HDMI Manuals:
English
English/Europe
Français
Deutsch
Italiano
Español
Português
日本語
繁體中文
简体中文
한국어
คนไทย
Thunderbolt 3 mini Dock DisplayPort Manuals:
The serial number for this product is located on the back.
Latest Articles
My Ethernet Port on the Thunderbolt Station Works Intermittently or Slower
This tutorial is to guide you on how to troubleshoot an unstable Ethernet connection in Max OSX.
CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support
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