Support Center

HDCP errors with external monitors

HDCP errors with external monitors

  • Products Affected

When accessing HDCP content such as Netflix, YouTube or Hulu using Safari on an external display through CalDigit USB-C Dock or Video Adapter, you may encounter errors like the following message:

Whoops, something went wrong...
Display Error
There appears to be a display problem. Please ensure your monitor is HDCP compliant and is not mirrored using AirPlay.

If you experience any errors, please try to use a different browser such as Google Chrome or Firefox to playback HDCP content.

CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support

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Hours of Operation

Mon – Fri   9:00AM – 6:00PM

(PST, UTC/GMT –8)

Mon – Fri 8:30AM – 5:30PM  

(UTC/GMT 0)

Mon – Fri 9:00AM – 6:00PM

(UTC/GMT +9)

Mon – Fri 8:00AM – 5:00PM

(UTC/GMT +8)

CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

  • Product Name
  • Serial Number
  • Operating System

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Need some help?

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+1 (714) 572 9889 Support@CalDigit.com

Mon – Fri   9:00AM – 6:00PM (PST, UTC/GMT –8)

Due to the ongoing COVID-19 epidemic and California’s statewide “Stay at home” order, CalDigit’s Sales and Support teams are working from home to ensure the safety of our employees. We do not expect any slowdown in responding to customers but please contact us via email and online chat rather than phone calls during this time for a faster response to your enquiries. Orders placed directly from CalDigit online stores can still be processed immediately.

+44 (0) 1993 700 972


EUSupport@CalDigit.com

Mon – Fri 8:30AM – 5:30PM  (UTC/GMT 0)

+81 (50) 3136 5168


Japan@CalDigit.com

Mon – Fri 9:00AM – 6:00PM (UTC/GMT +9)

+886 (2) 2226 0966


Asia@CalDigit.com

Mon – Fri 8:00AM – 5:00PM (UTC/GMT +8)

For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

ENTER TO WIN A USB-C PRO DOCK!

To cheer up our followers during this difficult time we are giving away a CalDigit prize every week until the California Stay At Home ban is lifted.

To enter

– Leave a comment on the CalDigit Giveaway post
– Follow CalDigit on the platform you comment on

One person will be picked at random each week.

*Valid for US, EU, and Asia-Pacific regions

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