Can I connect a Type-C Alternate Mode monitor to the USB-C device port on the Dock?
The USB-C device port on the Dock is designed for Data transfer only not for video. You should use HDMI or DisplayPort ports on the Dock for monitors.
Browse the latest Knowledge Base entries.
The USB-C device port on the Dock is designed for Data transfer only not for video. You should use HDMI or DisplayPort ports on the Dock for monitors.
In order to connect a DVI-D monitor to the DisplayPort port on USB-C Dock, an active DisplayPort to DVI-D adapter or cable is required. A regular passive DisplayPort to DVI cable will not work.
If you find your Siri or Dictation application that requires voice input through your internal microphone is not working whenever you plug in CalDigit Dock that has external microphone such as Thunderbolt Station 3 or USB-C Dock, this is because Siri or Dictation automatically chooses the input microphone to the external one by default.
Errors when attempting to playback HDCP video using Safari.
The following article will help macOS 10.13 users with driver-related issues with various CalDigit Products.
Certain devices, including Lenovo’s Thunderbolt 3 dock, may experience functionality issues with active cables (such as our 1 and 2 meter). Please use passive cables instead.
This tutorial is to guide you on how to retrieve your System Configuration including software and hardware profiles, detailed kernel logs as well as the diagnosis information from your Mac OSX environment.
Most Thunderbolt 3 Windows computers from year 2015 and early 2016 require Thunderbolt firmware, BIOS and GPU drivers software updates before the Thunderbolt 3 port can work properly.
If, every time when the computer restarts the sound output and input defaults may be back to your built-in speakers, there a way to set a CalDigit dock as your default audio output / input device.
Thunderbolt Station and Thunderbolt Station 2 are fully compatible with the headphones, for example, iPhone’s or Samsung’s.
Browse by category to get started.
Popular Legacy Categories
CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support
Have a quick question?
Stop by and give us a tweet @CalDigitSupport
Send us an email! Our customer service representatives are patiently waiting!
+886 (2) 2226 0966
Mon – Fri 8:00AM – 5:00PM
(UTC/GMT +8)
APAC.Support@CalDigit.com
(Email will be replied from California)
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.
This website uses cookies to improve your user experience. By continuing to browse this website, you are agreeing to our use of cookies. We encourage you to review our Privacy Policy.