My Element Hub isn’t Working with my Mac

If your Element Hub isn’t working when connecting to your Mac and the power source, and you can only see your Mac gets charged by Element but no other USB features, please confirm that the computer is running macOS 11.0 (Big Sur) or later. This version of macOS is required for use with Element Hub […]

Connecting a Thunderbolt Docking Station to Chrome OS Computer

As new Thunderbolt 4 / USB4 Chrome OS computers are being released, we have expanded the approved operating system list of all of our Thunderbolt docking stations and hubs to include Chrome OS. Please follow the steps below to allow your Thunderbolt docking stations to be used with a Chrome OS computer. First, you need […]

Data Access Protection on Chrome OS and Thunderbolt Devices

As Chrome OS computers are being released with Thunderbolt 4 / USB4 ports, many are connecting these to popular docking stations and hubs such as the TS3 Plus, Thunderbolt 3 Mini Docks, and Element Hub. Users may find that when they connect these Thunderbolt products to their computers, they will be unable to use some […]

Firmware Update Procedures for CalDigit Thunderbolt Devices in macOS 11.2 or above

Latest firmware versions: TS3 Plus: 44.1 (NOT required for TS3 Plus units purchased after November 2020) Element Hub: 30.3 (NOT required for Element units purchased after July 2021) Connect 10G: 45.1 Requirements: Intel-Based Thunderbolt 3 Mac or Apple M1-Based Mac. macOS 11.2 or later CalDigit Thunderbolt devices such as TS3 Plus, Connect-10G or Element Hub […]

Installing a macOS driver on Apple Silicon Mac Computers

The following steps will walk through you on how to install a CalDigit driver, such as Thunderbolt Station Charging Driver, on your M1-based macOS computer. Summery: To install KEXT (Kernel Extension) driver on Apple Silicon-based Macs, your computer requires the following one-time setup: Enable Third-Party KEXTs from Recovery mode. Install Rosetta software during driver installation. […]

CalDigit Thunderbolt 4 / USB 4 Element Hub Compatibility and Limitations on Windows

Windows OS and Driver Requirement: 1. Please always update to the latest Windows version. The minimum Windows 10 support version is 20H2 (OS Build 19042), 64-bit. 2. Your computer must have the latest firmware and drivers installed. This includes BIOS, Thunderbolt Firmware , Power Delivery Firmware and Graphics drivers. Please check with your computer manufacturer’s […]

Element Hub’s Controllers and Data Paths.

In order to promote a transparent view of our new Element hub and answer any questions regarding this, we’d like to talk more about this hub’s controllers and data paths at a higher level. This hub is able to connect to many different host computers and requires different controllers to do so. In total, this […]

My Intel-based Mac Crashes when Un-docking or Re-docking.

We have noticed a low rate of Intel-based macOS computers experiencing kernel panics when connected to Thunderbolt 3 devices including a majority of our docking stations. Based on user reports, this seems to range from macOS Catalina going forward on several different computer models. We are currently investigating this issue to help remove this issue […]

SOHO Dock Refresh Rates at 4K Resolutions on macOS Computers.

In order to prevent confusion over the different refresh rates of macOS computers that the SOHO dock is capable of, we have compiled a list of current macOS computers and their refresh rate capabilities using a 4K resolution. Please note that any macOS computer which isn’t noted here only supports 30Hz refresh rates on 4K […]

Using microSD Cards on the SOHO Dock.

In order to prevent confusion on inserting microSD cards into the SOHO Dock’s microSD card reader, please take a look at the following pictures for the correct orientation. Please note that a failure to insert this card in the noted direction can cause damage to the microSD card slot or the card itself.