Support Center

Element Hub’s Controllers and Data Paths.

Element Hub’s Controllers and Data Paths.

In order to promote a transparent view of our new Element hub and answer any questions regarding this, we’d like to talk more about this hub’s controllers and data paths at a higher level.

This hub is able to connect to many different host computers and requires different controllers to do so. In total, this hub contains several main controllers such as a Thunderbolt 4/ USB 4 controller, a USB 3.2 10Gbps controller, and a USB 2 controller. These controllers will be activated under different circumstances:

  • When connected to a host computer using Thunderbolt 1,2,3, or 4 or USB 4, all controllers will be used. The USB-C ports on the hub will be able to connect to any protocols, and the USB-A ports on the hub will connect to any USB protocols.
  • When connected to a host computer using USB 3, both USB 3.2 10Gbps controllers and both USB 2 controllers will be used. All ports on the hub will be able to connect to any USB 3 or lower protocols. Thunderbolt devices will not be recognized in this configuration.
  • When connected to a host computer using USB 2, the USB 2 controller will be used. All ports on the hub will be able to use USB 2 or lower protocol. Thunderbolt devices will not be recognized in this configuration.

The data paths on this hub are straightforward:

  • When this hub connects to a Thunderbolt/ USB4 host computer, the Element will use a Thunderbolt/ USB 4 path.
  • When this hub connects to a USB 3 host computer, the Element will use a USB 3 path so it will not recognize any Thunderbolt devices plugged into the Element hub.
  • When this hub connects to a USB 2 host computer, the Element will use a USB 2 path so it will not recognize any Thunderbolt devices plugged into the Element hub.

To help those whom it may aid to absorb this information through a diagram, please use the following diagram for a more visual example.

CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support

Have a quick question?
Stop by and give us a tweet @CalDigitSupport

Follow us on

Social Media

Follow us on

Social Media

Need some help?

Hours of Operation

Mon – Fri   9:00AM – 6:00PM

(PST, UTC/GMT –8)

Mon – Fri 8:30AM – 5:30PM  

(UTC/GMT 0)

Mon – Fri 9:00AM – 6:00PM

(UTC/GMT +9)

Mon – Fri 8:00AM – 5:00PM

(UTC/GMT +8)

CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

Ready to chat?

Click the button to get started!

Need some help?

Send us an email! Our customer service representatives are patiently waiting!

+1 (714) 572 9889 Support@CalDigit.com

Mon – Fri   9:00AM – 6:00PM (PST, UTC/GMT –8)

Due to the ongoing COVID-19 epidemic and California’s statewide “Stay at home” order, CalDigit’s Sales and Support teams are working from home to ensure the safety of our employees. We do not expect any slowdown in responding to customers but please contact us via email and online chat rather than phone calls during this time for a faster response to your enquiries. Orders placed directly from CalDigit online stores can still be processed immediately.

+44 (0) 1993 700 972


EUSupport@CalDigit.com

Mon – Fri 8:30AM – 5:30PM  (UTC/GMT 0)

+81 (50) 3136 5168


Japan@CalDigit.com

Mon – Fri 9:00AM – 6:00PM (UTC/GMT +9)

+886 (2) 2226 0966


Asia@CalDigit.com

Mon – Fri 8:00AM – 5:00PM (UTC/GMT +8)

For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

Cookie Graphic

This website uses cookies to improve your user experience. By continuing to browse this website, you are agreeing to our use of cookies. We encourage you to review our Privacy Policy.