Support Center

My Element Hub isn’t Working with my Mac

My Element Hub isn’t Working with my Mac

If your Element Hub isn’t working when connecting to your Mac and the power source, and you can only see your Mac gets charged by Element but no other USB features, please confirm that the computer is running macOS 11.0 (Big Sur) or later. This version of macOS is required for use with Element Hub and any Thunderbolt 4/ USB4 devices.

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Due to the ongoing COVID-19 epidemic and California’s statewide “Stay at home” order, CalDigit’s Sales and Support teams are working from home to ensure the safety of our employees. We do not expect any slowdown in responding to customers but please contact us via email and online chat rather than phone calls during this time for a faster response to your enquiries. Orders placed directly from CalDigit online stores can still be processed immediately.

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For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

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