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My Element Hub isn’t Working with my Mac

My Element Hub isn’t Working with my Mac

If your Element Hub isn’t working when connecting to your Mac and the power source, and you can only see your Mac gets charged by Element but no other USB features, please confirm that the computer is running macOS 11.0 (Big Sur) or later. This version of macOS is required for use with Element Hub and any Thunderbolt 4/ USB4 devices.

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