Support Center

Wireless keyboard/mouse not working properly?

Wireless keyboard/mouse not working properly?

Wireless keyboard and mouse may lag, disconnect, or not function while connected to USB port on a docking station.

This may be caused by the radio frequency interference to wireless devices operating in the 2.4 GHz ISM band. To eliminate the problem you can use a USB extension cable to connect in between the receiver and dock instead of plugging in USB wireless receiver directly to the USB port on the dock. Many wireless mouse vendors such as Logitech would include a USB extender cable in the product package to eliminate the interference.

A USB wireless receiver connected to a USB Extension cord plugged into a TS3 Plus.

If you connect your bluetooth keyboard and mouse directly to your computer, and having constant keyboard or mouse disconnection or lag, or unstable wifi network, you may want to move your dock farther away from your computer, bluetooth keyboard and mouse. Usually keeping 1 – 1.5 feet distance in between computer and dock would improve the interference.

Apple has posted an article talking about how to reduce Wi-Fi and Bluetooth issues caused by wireless interference. Please visit https://support.apple.com/en-us/HT201542

In the mean time, Logitech also has an article to resolve the wireless interference
https://support.logi.com/hc/en-ca/articles/360023414273-Wireless-product-not-working-properly-when-also-using-a-USB-3-0-device

Additional Information:
Intel: USB 3.0* Radio Frequency Interference on 2.4 GHz Devices

CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support

Have a quick question?
Looking for some assistance? Talk to our Support Bot with the speech bubble icon on our Support Center, use it to start a ticket with a live person, or email our regional support teams

Follow us on

Social Media

Follow us on

Social Media

Need some help?

Hours of Operation

Americas​​ ​

Mon – Fri   9:00AM – 6:00PM

(PST, UTC/GMT –8)

UK & Europe

Mon – Fri 8:30AM – 5:30PM  

(UTC/GMT 0)

Japan

Mon – Fri 9:00AM – 6:00PM

(UTC/GMT +9)

Asia

Mon – Fri 8:00AM – 5:00PM

(UTC/GMT +8)

CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

Ready to chat?

Click the button to get started!

Need some help?

Send us an email! Our customer service representatives are patiently waiting!

Americas

+1 (714) 572 9889

Support@CalDigit.com

Mon – Fri   9:00AM – 6:00PM
(PST, UTC/GMT –8)

UK & Europe

+44 (0) 1993 700 972

EUSupport@CalDigit.com

Mon – Fri 8:30AM – 5:30PM  
(UTC/GMT 0)

Japan

+81 (50) 3136 5168

Japan@CalDigit.com

Mon – Fri 9:00AM – 6:00PM
(UTC/GMT +9)

Asia

+886 (2) 2226 0966
Mon – Fri 8:00AM – 5:00PM
(UTC/GMT +8)

APAC.Support@CalDigit.com
(Email will be replied from California)

For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

Cookie Graphic

This website uses cookies to improve your user experience. By continuing to browse this website, you are agreeing to our use of cookies. We encourage you to review our Privacy Policy.