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Support // USB-C Pro Dock Support
USB-C Pro Dock
Troubleshoot various topics related to your product.
Your most common and frequently asked questions are collected here.
Troubleshoot
In a small percentage of macOS and Windows computer usage with the USB-C Pro Dock, we have found a behavior in which an Ethernet broadcast storm can be triggered that can potentially disrupt network activity. This behavior is usually seen when the computer goes to sleep while connected to Ethernet switch through the USB-C Pro Dock.
If you are seeing this behavior on your computer, please immediately download and install this firmware update that will treat this behavior. This firmware installer is accessible on both macOS and Windows computers on either Thunderbolt 3 or USB connection.
For more information please see the following article.
Product Overview
Dimension and Weight
Height : 0.98 inches (25.0 mm)
Width : 8.43 inches (214.0 mm)
Depth : 3.15 inches (80.0 mm)
Weight: 0.93 lbs (0.42 kgs)
Interface
1 x USB-C (and Thunderbolt 3) to the host
2 x DisplayPort 1.2
3 x USB 3.2 Gen. 1 Type-A (5Gbps)
1 x USB 3.2 Gen. 2 Type-C (10Gbps)
1 x SD Card Reader (SD 4.0 UHS-II)
1 x Gigabit Ethernet
1 x 3.5mm Analog Audio In & Out
Power
AC Input : 100V-240V ~50Hz/60Hz
DC Output: 19V/7.89A, 150W
System Requirements
USB-C computer
Thunderbolt 3 computer
macOS 10.14.5 or later
Windows 10 or later
Environment
Ambient Temperature: 32°F ~ 140°F (0°C ~ 60°C)
In the box
1 x USB-C Pro Dock
1 x Power Adapter - View detailed spec.
1 x Power Cord
1 x Thunderbolt 3 Cable (0.7m)
Warranty
2 Year Limited Warranty
macOS Drivers:
USB Charging, Apple SuperDrive, Apple Keyboard, and Improved iPhone/iPad Charging
*Last updated on 09/09/19. Compatible with macOS Catalina 10.15.
Docking Station Utility
*Last updated on 10/25/19. Compatible with macOS Catalina 10.15.
The serial number for this product is located on the bottom.
Latest Articles
My Intel-based Mac Crashes when Un-docking or Re-docking.
We have noticed a low rate of Intel-based macOS computers experiencing kernel panics when connected to Thunderbolt 3 devices including
The USB-C Pro Dock Takes Down My Network!
In a small percentage of macOS and Windows computer usage with the USB-C Pro Dock, we have found a behavior
Using Docks at Higher Refresh Rates.
The display functions of our docking stations is one of the key features that many users look for. With that
Will connecting two power sources hurt my computer?
No. Modern Type-C computers are smart enough to choose which power source is right for them. It will only draw
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