Support Center
Support // USB-C HDMI Dock Support
USB-C HDMI Dock
Troubleshoot various topics related to your product.
Your most common and frequently asked questions are collected here.
Troubleshoot
In a small percentage of macOS and Windows computer usage with the USB-C Pro Dock, we have found a behavior in which an Ethernet broadcast storm can be triggered that can potentially disrupt network activity. This behavior is usually seen when the computer goes to sleep while connected to Ethernet switch through the USB-C Pro Dock.
If you are seeing this behavior on your computer, please immediately download and install this firmware update that will treat this behavior. This firmware installer is accessible on both macOS and Windows computers on either Thunderbolt 3 or USB connection.
For more information please see the following article.
Product Overview
Dimension and Weight
Height : 0.98 inches (25.0 mm)
Width : 8.43 inches (214.0 mm)
Depth : 3.15 inches (80.0 mm)
Weight: 0.93 lbs (0.42 kgs)
Interface
1 x USB-C (and Thunderbolt 3) to the host
2 x HDMI 2.0b
3 x USB 3.2 Gen. 1 Type-A (5Gbps)
1 x USB 3.2 Gen. 2 Type-C (10Gbps)
1 x SD Card Reader (SD 4.0 UHS-II)
1 x Gigabit Ethernet
1 x 3.5mm Analog Audio In & Out
Power
AC Input : 100V-240V ~50Hz/60Hz
DC Output: 19V/7.89A, 150W
System Requirements
USB-C computer
Thunderbolt 3 computer
macOS 10.14.5 or later
Windows 10 or later
Laptop Power Delivery
Up to 94W
Environment
Ambient Temperature: 32°F ~ 140°F (0°C ~ 60°C)
In the box
1 x USB-C HDMI Dock
1 x Power Adapter - View detailed spec.
1 x Power Cord
1 x Thunderbolt 3 Cable (0.7m)
Warranty
2 Year Limited Warranty
Coming Soon
Coming Soon
The serial number for this product is located on the bottom.
Latest Articles
macOS Ventura and USB/Thunderbolt Device Security
We encourage all CalDigit users to upgrade their Macs to macOS 13 Ventura for the best possible experience. This new
Thunderbolt Dock Sleep Mode related issues (System Crash & Drives Disconnect) under macOS 12+
When using Apple Silicon Macs with Thunderbolt docks such as the TS4, you may experience one of the following issues:
Uninstall the SuperDrive Driver from macOS
To uninstall the macOS drivers that are to support Apple SuperDrive and Apple Keyboard from CalDigit Docks including TS4, TS3
Connecting a Thunderbolt Docking Station to Chrome OS Computer
As new Thunderbolt 4 / USB4 Chrome OS computers are being released, we have expanded the approved operating system list
Data Access Protection on Chrome OS and Thunderbolt Devices
As Chrome OS computers are being released with Thunderbolt 4 / USB4 ports, many are connecting these to popular docking
Using RJ45 Network Splitter with CalDigit Docks and Adapters
When using RJ45 Ethernet Network Splitter, such as the following, in your home or office network in between your CalDigit
CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.
Have a quick question?
Stop by and give us a tweet @CalDigitSupport
