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Support // USB-C HDMI Dock Support

USB-C HDMI Dock

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In a small percentage of macOS and Windows computer usage with the USB-C Pro Dock, we have found a behavior in which an Ethernet broadcast storm can be triggered that can potentially disrupt network activity. This behavior is usually seen when the computer goes to sleep while connected to Ethernet switch through the USB-C Pro Dock.

If you are seeing this behavior on your computer, please immediately download and install this firmware update that will treat this behavior. This firmware installer is accessible on both macOS and Windows computers on either Thunderbolt 3 or USB connection.

For more information please see the following article.

Product Overview

  • Technical Specifications
  • Download Drivers
  • User Manual
  • Serial Number

Dimension and Weight

Height : 0.98 inches (25.0 mm)
Width : 8.43 inches (214.0 mm)
Depth : 3.15 inches (80.0 mm)
Weight: 0.93 lbs (0.42 kgs)

Interface

1 x USB-C (and Thunderbolt 3) to the host
2 x HDMI 2.0b
3 x USB 3.2 Gen. 1 Type-A (5Gbps)
1 x USB 3.2 Gen. 2 Type-C (10Gbps)
1 x SD Card Reader (SD 4.0 UHS-II)
1 x Gigabit Ethernet
1 x 3.5mm Analog Audio In & Out

Power

AC Input : 100V-240V ~50Hz/60Hz
DC Output: 19V/7.89A, 150W

System Requirements

USB-C computer
Thunderbolt 3 computer
macOS 10.14.5 or later
Windows 10 or later

Laptop Power Delivery

Up to 94W

Environment

Ambient Temperature: 32°F ~ 140°F (0°C ~ 60°C)

In the box

1 x USB-C HDMI Dock
1 x Power Adapter - View detailed spec.
1 x Power Cord
1 x Thunderbolt 3 Cable (0.7m)

Warranty

​2 Year Limited Warranty

Coming Soon

Coming Soon

The serial number for this product is located on the bottom.

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