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Support // USB-C HDMI Dock Support
USB-C HDMI Dock
Troubleshoot various topics related to your product.
Your most common and frequently asked questions are collected here.
Troubleshoot
In a small percentage of macOS and Windows computer usage with the USB-C Pro Dock, we have found a behavior in which an Ethernet broadcast storm can be triggered that can potentially disrupt network activity. This behavior is usually seen when the computer goes to sleep while connected to Ethernet switch through the USB-C Pro Dock.
If you are seeing this behavior on your computer, please immediately download and install this firmware update that will treat this behavior. This firmware installer is accessible on both macOS and Windows computers on either Thunderbolt 3 or USB connection.
For more information please see the following article.
Product Overview
Dimension and Weight
Height : 0.98 inches (25.0 mm)
Width : 8.43 inches (214.0 mm)
Depth : 3.15 inches (80.0 mm)
Weight: 0.93 lbs (0.42 kgs)
Interface
1 x USB-C (and Thunderbolt 3) to the host
2 x HDMI 2.0b
3 x USB 3.2 Gen. 1 Type-A (5Gbps)
1 x USB 3.2 Gen. 2 Type-C (10Gbps)
1 x SD Card Reader (SD 4.0 UHS-II)
1 x Gigabit Ethernet
1 x 3.5mm Analog Audio In & Out
Power
AC Input : 100V-240V ~50Hz/60Hz
DC Output: 19V/7.89A, 150W
System Requirements
USB-C computer
Thunderbolt 3 computer
macOS 10.14.5 or later
Windows 10 or later
Laptop Power Delivery
Up to 94W
Environment
Ambient Temperature: 32°F ~ 140°F (0°C ~ 60°C)
In the box
1 x USB-C HDMI Dock
1 x Power Adapter - View detailed spec.
1 x Power Cord
1 x Thunderbolt 3 Cable (0.7m)
Warranty
2 Year Limited Warranty
Coming Soon
Coming Soon
The serial number for this product is located on the bottom.
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My Intel-based Mac Crashes when Un-docking or Re-docking.
We have noticed a low rate of Intel-based macOS computers experiencing kernel panics when connected to Thunderbolt 3 devices including
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