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Support // TS4 Support
TS4
Troubleshoot various topics related to your product.
Your most common and frequently asked questions are collected here.
Troubleshoot
Product Overview
Interface
3 x Thunderbolt 4 (40Gb/s)
3 x USB-C (10Gb/s)
5 x USB-A (10Gb/s)
1 x DisplayPort 1.4
1 x SD 4.0 (UHS-II)
1 x microSD 4.0 (UHS-II)
1 x 2.5 Gigabit Ethernet
1 x Front Combo Audio In/Out (3.5mm)
1 x Rear Audio Out (3.5mm)
1 x Rear Audio In (3.5mm)
1 x DC In (19.5V 11.80A)
Minimum System Requirements
macOS 11.4 (Big Sur) or above
Windows 10 (20H2) or above
Thunderbolt 4 Computer
Thunderbolt 3 Computer
USB-C (USB4) Computer
USB-C Computer
Chromebook (Thunderbolt or USB-C)
iPad Pro/iPad Air/iPad mini (Thunderbolt or USB-C)
Windows Tablet (Thunderbolt or USB-C)
Power Delivery
Thunderbolt 4/USB4 Host Port: Up to 98W
Each Downstream Thunderbolt 4/USB4 Port: 15W
Front 20W USB-C Port: 20W
Remaining USB-C Ports: 7.5W
USB-A Ports: 7.5W
Size & Weight
Height: 5.55” (141.0mm)
Width: 1.65” (42.0mm)
Length: 4.46” (113.0mm)
Weight: 1.41 lbs (0.64kg)
In the Box
1 x CalDigit TS4
1 x Thunderbolt 4 Cable (0.8m)
2 x Rubber Feet Strips
1 x Power Cord
1 x Power Supply (230W)
Warranty
2 Years
[Optional] macOS Drivers & Utilities:
Docking Station Utility
*Last updated on 12/20/22.
Windows Driver:
Windows 10 & 11 Ethernet Driver
*Last updated on 02/09/24
Data Sheets:
Latest Articles
TS4 macOS Firmware Update Procedures
Latest TS4 firmware version: 39.1 (NOT required for TS4 units purchased after Aug 2022) Requirements: Intel-Based Thunderbolt 3 Mac or
Using USB Hub or KVM Switch with TS4
If you’re looking to use the TS4 with a USB KVM switch, or with a USB Hub that has multiple
macOS Ventura/Sonoma and USB/Thunderbolt Device Security
We encourage all CalDigit users to upgrade their Macs to macOS 13 Ventura for the best possible experience. This new
Thunderbolt Dock Sleep Mode related issues (System Crash & Drives Disconnect) under macOS 12+
When using Apple Silicon Macs with Thunderbolt 4 docks such as the TS4, you may experience one of the following
CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support
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