Support Center
Support // Element 5 Hub Support
Element 5 Hub
Troubleshoot various topics related to your product.
Your most common and frequently asked questions are collected here.




Troubleshoot
- Popular Topics
Product Overview
- Technical Specifications
- User Manual
- Serial Number
- FAQ
Interface
- 1 x Thunderbolt 5 Host (Up to 120Gb/s)
- 3 x Thunderbolt 5 (80Gb/s)
- 3 x USB-A (10Gb/s)
- 2 x USB-C (10Gb/s)
- 1 x DC In (20V | 9A)
Minimum System Requirements
- macOS 15 or above
- Windows 11 or above
- iPadOS
- Chrome OS
- Thunderbolt 5 Computer
- Thunderbolt 4 Computer
- Thunderbolt 3 Mac
- USB-C (USB4 or USB4 v2) Computer
- USB-C Computer/Tablet/Phone
- Thunderbolt/USB4 iPad
- USB-C ChromeBook
Power Delivery
- Up to 90W Host Charging
- Each Downstream Thunderbolt 5 / USB4 v2 Port: 15W (5V/3A)
- Each USB-A Port: 7.5W (5V/1.5A)
- Each USB-C Port: 7.5W (5V/1.5A)
Size & Weight
- Height: 1.0″ (25.5mm)
- Width: 2.75″ (70 mm)
- Length: 4.48″ (114mm)
- Weight: 0.44lbs (0.20kg)
In The Box
- 1 x Element 5 Hub
- 1 x Thunderbolt 5 Cable (0.8m)
- 2 x Rubber Feet Strips
- 1 x Power Supply (180W)
- 1 x Power Cord
Warranty
- 2 Years
Thunderbolt 5 Element Hub Manuals:
The serial number for this product is located on the side.
Apple M4 Macs with Thunderbolt 5 ports do not natively support 3 external displays via a dock or hub over one Thunderbolt 5 connection. The maximum number of displays they support is 2.
This is the case with any Thunderbolt 5 dock or hub.
For more information about how many monitors can be connected to a Mac, please visit https://support.apple.com/en-us/101571 and https://www.caldigit.com/macbook-multiple-monitor-support-with-caldigit-thunderbolt-docks/
Yes, the Element 5 Hub works on Thunderbolt 4 Macs, Thunderbolt 4 PCs, and Thunderbolt 3 Intel Macs. It however does not support Thunderbolt 3 Windows PCs.
Thunderbolt 4 and Thunderbolt 3 are both 40Gb/s, and the Element 5 Hub works great on both. However, to get the maximum performance and features out of the Element 5 Hub it should be used with a Thunderbolt 5 or USB4 v2 computer.
For Thunderbolt 4 and Thunderbolt 5 Windows PCs, please check with your manufacturer to see how many displays your PC supports from a single Thunderbolt connection, including if charging has been restricted via the Thunderbolt ports.
On macOS, to take advantage of the full Thunderbolt 5 bandwidth and features of the Element 5 Hub, an M4 Pro or Max Mac is required. Users on Apple Silicon Thunderbolt 4 Macs (M1-M3 and M4 base) will see reduced functionality. The maximum number of displays that can be connected on macOS via a single Thunderbolt connection is 2, even on an M4 Max, as long as your particular Mac supports 2 displays.
Yes, the Element 5 Hub is the perfect companion for the above Apple Silicon Macs.
Base M1-M3 Macs only support a single display through the Thunderbolt connection.
Pro, Max, M4 base, and Ultra Mac users can connect dual displays to the Element 5 Hub.
Three displays are not supported through a dock or hub on M4 Thunderbolt 5 Macs via a single Thunderbolt 5 connection.
Yes, the Element 5 Hub is a great option for Mac mini and iMac users to expand their connectivity.
When connected to the Mac mini or iMac, the Element 5 Hub will not supply any power to the computer.
Yes, the Element 5 Hub can be daisy-chained to the TS4, or any dual port Thunderbolt 3, or Thunderbolt 4 device such as the TS4. You can either have it first or second in the chain. We would recommend to have the TS4 directly connected to the laptop since it provides higher laptop charging.
If you plan to use your own laptop charger, we suggest you connect the Element 5 Hub to your computer first then daisy-chain it to other devices from the Element 5 Hub.
Unlike the majority of hubs or docks on the market that feature Dynamic Charging which decrease the charging performance when USB devices are connected to the hub, the Element 5 Hub features Full Consistent charging and will always provide 90W of power to the host computer.
Since the Element 5 Hub is a compact hub rather than a larger dock, heat management is of paramount importance.
90W is the optimum power delivery for hub of this size in order to provide enough power and keep the device at the perfect temperature.
If your laptop is above 90W the Element Hub will still charge your laptop at a slower speed.
If you are using CPU or GPU intensive applications we recommend that you connect the laptop’s charger to your laptop.
If you require a device with faster laptop charging, CalDigit offers full size docks with 98W charging.
No, the Element 5 Hub requires a power supply in order to operate.
The host Thunderbolt 5 connection provides 90W of power, the remaining Thunderbolt ports each provide up to 15W of power, and the USB ports provide up to 7.5W of power. To provide this much power the Element 5 Hub requires a power supply. However, the power supply that is included is very compact, making it ideal for travelling with.
Yes, the Element 5 Hub can charge your laptop at the same time as charging USB devices.
If your monitor is Thunderbolt or USB-C it can connect directly to the spare Thunderbolt 5 ports on the Element 5 Hub.
If you want to connect an HDMI or DisplayPort monitor you can purchase a USB-C to HDMI, or USB-C to DisplayPort Adapter, and connect it to the spare Thunderbolt ports.
You can connect any Thunderbolt 3, Thunderbolt 4, Thunderbolt 5, USB4, USB4 v2, or USB-C devices to the Thunderbolt ports on the Element 5 Hub.
This includes, but is not limited to, external storage, eGPUs, docks, monitors, 10G Ethernet adapter, USB-C to SD card readers, and USB-C to ethernet adapters.
You can also daisy chain multiple Element 5 Hubs together.
Latest Articles
MacBook Multiple Monitor Support with CalDigit Thunderbolt Docks
Last Modified: March 5, 2025 While CalDigit Thunderbolt Docks are capable of supporting multiple monitors over a single Thunderbolt connection,
macOS Ventura/Sonoma and USB/Thunderbolt Device Security
We encourage all CalDigit users to upgrade their Macs to macOS 13 Ventura for the best possible experience. This new
Can Element Hub be bus powered?
No. Although Element is a compact device, it can not be bus powered. You need to plug in its power
Is Stage Manager on iPad compatible with CalDigit Docks?
YES. The current shipping docks from CalDigit, such as, TS4, TS3 Plus, Element Hub, SOHO dock are compatible with “Stage
CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support
Have a quick question?
Stop by and give us a tweet @CalDigitSupport