Updating the TS3 Plus firmware via macOS 10.15
Firmware 44.1 Release Notes: The new TS3 Plus firmware 44.1 provides support for charging a laptop up to 87W It also improves compatibility and interoperability with some USB-C monitors when connecting to the TS3 Plus’s downstream Thunderbolt 3 port For the TS3 Plus firmware update through M1 base Apple Macs, please refer to http://caldigit.com/firmware-update-procedures-for-caldigit-thunderbolt-devices-in-macos-11-2-or-above/ NOT […]
I got a warning message: The AC power adapter type cannot be determined?
When using CalDigit USB-C dock to charge Dell laptop and you get a warning message during startup: “The AC Power Adapter Type is Incorrect or Cannot be Determined”, you may be able to disable this message by following the steps below:
My CalDigit Thunderbolt device is not detected?
In order to use a Thunderbolt device, you need to ensure your computer has Thunderbolt port.
TCP port number for CalDigit RAID / Drive Utility and mobile Apps.
CalDigit Drive Utility (RAID Utility) may provide an iOS App and Android App to monitor devices including AV Pro, CalDigit T3, CalDigit T4 through local network. This is to utilize TCP port 8999.
Drive displays different capacity than the size reported by OS?
Determining drive capacity can be confusing because the different OS platforms may use different measurement standards. Both binary and decimal measurements are commonly used in Mac OSX and Windows systems.
Is the CalDigit USB-C Dock compatible with Apple Cinema Display?
You can use a DisplayPort port to connect to the Cinema Display. A use of quality video dongle such as a DisplayPort to female Mini DisplayPort or DisplayPort to female DVI active adapter/Cable is required.
How to reset NVRAM and SMC on your Mac?
The following steps show the NVRAM resetting for your Macs which includes non-Thunderbolt, and Thunderbolt 1, 2 Macs.
How to manually delete software driver that is not working properly in 10.13?
The following article will help macOS 10.13 users with driver-related issues with various CalDigit Products.
Retrieve System Report and System Diagnosis from your macOS
This tutorial is to guide you on how to retrieve your System Configuration including software and hardware profiles, detailed kernel logs as well as the diagnosis information from your Mac OSX environment.
Is Razer Blade Stealth (2016) compatible with USB-C Pro Dock and USB-C Dock?
Most Thunderbolt 3 Windows computers from year 2015 and early 2016 require Thunderbolt firmware, BIOS and GPU drivers software updates before the Thunderbolt 3 port can work properly.
