Support Center

A Note Regarding AV Pro 2 Charging Capability

A Note Regarding AV Pro 2 Charging Capability

AV Pro 2 provides up to 30W to charge your Windows or Mac laptops through USB-C interface. As soon as AV Pro 2 connects to your laptop, it will start charging it. It is important to note that the AV Pro 2 will continue to charge your Windows laptops, MacBook or MacBook Pro as long as the AV Pro 2 remains connected to your computer—even after manually powering the drive down using its power button. In order to completely cease charging, you must disconnect the A/C adapter from your AV Pro 2 or disconnect AV Pro 2 from your laptop.

The front power button is only to power on and off AV Pro 2’s drive and USB Hub behind it. It cannot control laptop charging feature.

Additional Information:
My AV Pro 2’s LED light is off but my Drive Is still mounted?
How to Properly Eject the AV Pro 2?

CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support

Have a quick question?
Looking for some assistance? Talk to our Support Bot with the speech bubble icon on our Support Center, use it to start a ticket with a live person, or email our regional support teams

Follow us on

Social Media

Follow us on

Social Media

Need some help?

Hours of Operation

Mon – Fri   9:00AM – 6:00PM

(PST, UTC/GMT –8)

Mon – Fri 8:30AM – 5:30PM  

(UTC/GMT 0)

Mon – Fri 9:00AM – 6:00PM

(UTC/GMT +9)

Mon – Fri 8:00AM – 5:00PM

(UTC/GMT +8)

CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

Ready to chat?

Click the button to get started!

Need some help?

Send us an email! Our customer service representatives are patiently waiting!

+1 (714) 572 9889

Support@CalDigit.com

Mon – Fri   9:00AM – 6:00PM
(PST, UTC/GMT –8)

+44 (0) 1993 700 972

EUSupport@CalDigit.com

Mon – Fri 8:30AM – 5:30PM  
(UTC/GMT 0)

+81 (50) 3136 5168

Japan@CalDigit.com

Mon – Fri 9:00AM – 6:00PM
(UTC/GMT +9)

+886 (2) 2226 0966
Mon – Fri 8:00AM – 5:00PM
(UTC/GMT +8)

APAC.Support@CalDigit.com
(Email will be replied from California)

For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

Cookie Graphic

This website uses cookies to improve your user experience. By continuing to browse this website, you are agreeing to our use of cookies. We encourage you to review our Privacy Policy.