Support Center

RAID Tool stuck on loading screen

RAID Tool stuck on loading screen

The RAID Tool is the dedicated program for the CalDigit VR and CalDigit VR Mini.

When the RAID Tool is launched, the program will scan all available connector ports for the VR(s). This includes: FW400, FW800, USB, eSATA extender kits, and eSATA adapter card. This process can take up to 2 minutes.

If the RAID Tool stays at the “Now Loading” screen after 5 minutes (fail to sync with the CalDigit VR), you should check the following items:

1. Restart: Please restart you computer and the CalDigit VR.

2. Connections: please make sure the cable is firmly connected.

For customer who’re using eSATA extender kits or eSATA adapter cards, please connect the VR with the firewire400, firewire800, or USB, and then re-launch the RAID Tool.

3. Other devices: If your machine currently have other FW400, FW800, USB, or eSATA devices connecting to your machine; please unplug these devices, and re-launch the RAID Tool.

4. Make sure you have the latest RAID Tool. Check our support page for details.

5. RAID Tool does not support the following operating systems: Microsoft Windows 7 64bit and Microsoft Windows Vista 64bit. There are two solutions: 1. Run the RAID Tool on a different operating system, such as: Microsoft Windows XP or Mac OSX 10.5 & above. 2. Use the VR LCD panel. The CalDigit VR/VRMini LCD panel provides the majority functions as the RAID Tool, which includes: RAID changes, MISC config, System Profile etc… (For details, please check: CalDigit VR/VRMini LCD functions overview)

CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support

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Hours of Operation

Mon – Fri   9:00AM – 6:00PM

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Mon – Fri 8:30AM – 5:30PM  

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Mon – Fri 9:00AM – 6:00PM

(UTC/GMT +9)

Mon – Fri 8:00AM – 5:00PM

(UTC/GMT +8)

CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

  • Product Name
  • Serial Number
  • Operating System

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+1 (714) 572 9889 Support@CalDigit.com

Mon – Fri   9:00AM – 6:00PM (PST, UTC/GMT –8)

Due to the ongoing COVID-19 epidemic and California’s statewide “Stay at home” order, CalDigit’s Sales and Support teams are working from home to ensure the safety of our employees. We do not expect any slowdown in responding to customers but please contact us via email and online chat rather than phone calls during this time for a faster response to your enquiries. Orders placed directly from CalDigit online stores can still be processed immediately.

+44 (0) 1993 700 972


EUSupport@CalDigit.com

Mon – Fri 8:30AM – 5:30PM  (UTC/GMT 0)

+81 (50) 3136 5168


Japan@CalDigit.com

Mon – Fri 9:00AM – 6:00PM (UTC/GMT +9)

+886 (2) 2226 0966


Asia@CalDigit.com

Mon – Fri 8:00AM – 5:00PM (UTC/GMT +8)

For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

ENTER TO WIN A USB-C PRO DOCK!

To cheer up our followers during this difficult time we are giving away a CalDigit prize every week until the California Stay At Home ban is lifted.

To enter

– Leave a comment on the CalDigit Giveaway post
– Follow CalDigit on the platform you comment on

One person will be picked at random each week.

*Valid for US, EU, and Asia-Pacific regions

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