Support Center

Knowledge Base  ///

My SD card is not working?

My SD card is not working?

  • Products Affected

TS3 Plus can support various types of memory cards, such as Secure Digital™ (SD), SDHC , miniSD and microSD (T-Flash), MultiMediaCard TM (MMC), RS-MMC , MMCmicro and MMCmobile. It also supports high density memory cards (Capacity up to 2TB), such as SDXC, ultra high speed memory cards, SD3.0 UHS-I and SD4.0 UHS-II card.

When using miniSD/microSD cards with TS3 Plus, always install the adaptor specially designed for miniSD/microSD cards. The TS3 Plus’ SD Card slot will not work properly if only the miniSD/microSD is installed. Make sure that the card has been inserted into the adaptor before plugged into TS3 Plus.

The SD memory card or adapter must be inserted with the correct side facing the SD card slot. If the SD memory card is hard to insert, it may be reversed or upside-down. Do not force it into the slot. Check the orientation of the card before reinserting it.

To insert SD card to TS3 Plus, gently push it into the reader until the SD card is past flush and you hear a click. To get the SD card out of the slot, push the card in and then the spring mechanism will release it.

Showing the proper orientation for the SD Card to fit in the reader on a TS3 Plus.

If the system does not recognize your SD card in TS3 Plus, please try the following troubleshooting tips:

1. Remove SD card entirely, wait 5 seconds and plug it in again.
2. Disconnect TS3 Plus from your system, wait 5 seconds, and re-connect it.
3. Make sure the file system on your SD memory card is supported by your system.
4. Go to Disk Utility in your macOS, or Disk Management in your Windows system, verify if the SD card can be recognized. If not, please reboot your OS.
5. If you are using a Mac, you can try to reset NVRAM: https://support.apple.com/en-us/HT204063

Additional Information:
SD Association: An Introduction to SD Standards
SD Association: Bus Speed (Default Speed/ High Speed/ UHS)
How to reset NVRAM and SMC on your Mac?

CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

Need some help?

Hours of Operation

Mon – Fri   9:00AM – 6:00PM

(PST, UTC/GMT –8)

Mon – Fri 8:30AM – 5:30PM  

(UTC/GMT 0)

Mon – Fri 9:00AM – 6:00PM

(UTC/GMT +9)

Mon – Fri 8:00AM – 5:00PM

(UTC/GMT +8)

CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

  • Product Name
  • Serial Number
  • Operating System

Ready to chat?

Click the button to get started!

Need some help?

Send us an email! Our customer service representatives are patiently waiting!

+1 (714) 572 9889

Support@CalDigit.com

Mon – Fri   9:00AM – 6:00PM (PST, UTC/GMT –8)

+44 (0) 1993 700 972


EUSupport@CalDigit.com

Mon – Fri 8:30AM – 5:30PM  (UTC/GMT 0)

+81 (50) 3136 5168


Japan@CalDigit.com

Mon – Fri 9:00AM – 6:00PM (UTC/GMT +9)

+886 (2) 2226 0966


Asia@CalDigit.com

Mon – Fri 8:00AM – 5:00PM (UTC/GMT +8)

For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

Coockie Graphic_October-28-2019_400px

This website uses cookies to improve your user experience. By continuing to browse this website, you are agreeing to our use of cookies. We encourage you to review our Privacy Policy.