Support Center

Why is my VR or VR mini slowing down?

Why is my VR or VR mini slowing down?

  • Products Affected

Symptoms: You may encounter a frame drop problem while using Final Cut Pro.

1. Make sure VR’s Turbo mode is on.What is Turbo Mode on the CalDigit VR? 

2. Disable “Spotlight” indexing on your VR if you are using Mac OSX.
Go to System Preference -> Spotlight Preference -> Privacy Then drag your VR drive from desktop to the “Privacy”.

3. Reset PRAM. Resetting your Mac’s PRAM and NVRAM

4. Check the System and Disks Temperature from the LCD menu or RAIDTool software. If your turbo mode is on, you will not be able to read the disk temperature. You can turn off the Turbo mode, check the temperatures. If the drive is in high temperature all the time, it will slow down the performance for sure. Remember to turn on the Turbo mode before you do the editing.

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For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support

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CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

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Due to the ongoing COVID-19 epidemic and California’s statewide “Stay at home” order, CalDigit’s Sales and Support teams are working from home to ensure the safety of our employees. We do not expect any slowdown in responding to customers but please contact us via email and online chat rather than phone calls during this time for a faster response to your enquiries. Orders placed directly from CalDigit online stores can still be processed immediately.

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For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

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