Support Center

Unable to format my VR or VR mini using the Mac OSX Disk Utility.

Unable to format my VR or VR mini using the Mac OSX Disk Utility.

Please check the following items:

1. Please make sure the RAIDTool and Firmware are up to date. 1a. For update procedures, please follow the instructions: CLICK HERE

2. Please make sure the connection’s Firewire400/Firewire800/USB2.0.

3. Create / Re-create the RAID via RAIDTool. Please make sure the RAIDTool and Firmware is up to date (check step 1).

4. If the above methods do not work, please try: 4a. Change the RAID Type to JBOD. 4b. Partition the two individual hard drives. 4c. After the partition is completed, please change the RAID type to the desired RAID. 4d. Partition the hard drive.

For instruction on partition via Disk Utility, please check: CLICK HERE

CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support

Have a quick question?
Stop by and give us a tweet @CalDigitSupport

Follow us on

Social Media

Follow us on

Social Media

Need some help?

Hours of Operation

Mon – Fri   9:00AM – 6:00PM

(PST, UTC/GMT –8)

Mon – Fri 8:30AM – 5:30PM  

(UTC/GMT 0)

Mon – Fri 9:00AM – 6:00PM

(UTC/GMT +9)

Mon – Fri 8:00AM – 5:00PM

(UTC/GMT +8)

CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

Ready to chat?

Click the button to get started!

Need some help?

Send us an email! Our customer service representatives are patiently waiting!

+1 (714) 572 9889

 

Support@CalDigit.com

Mon – Fri   9:00AM – 6:00PM
(PST, UTC/GMT –8)

Due to the ongoing COVID-19 epidemic and California’s statewide “Stay at home” order, CalDigit’s Sales and Support teams are working from home to ensure the safety of our employees. We do not expect any slowdown in responding to customers but please contact us via email and online chat rather than phone calls during this time for a faster response to your enquiries. Orders placed directly from CalDigit online stores can still be processed immediately.

+44 (0) 1993 700 972

EUSupport@CalDigit.com

Mon – Fri 8:30AM – 5:30PM  
(UTC/GMT 0)

+81 (50) 3136 5168

Japan@CalDigit.com

Mon – Fri 9:00AM – 6:00PM
(UTC/GMT +9)

+886 (2) 2226 0966

Asia@CalDigit.com

Mon – Fri 8:00AM – 5:00PM
(UTC/GMT +8)

For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

Cookie Graphic

This website uses cookies to improve your user experience. By continuing to browse this website, you are agreeing to our use of cookies. We encourage you to review our Privacy Policy.