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Retrieve Your Windows System Information

Retrieve Your Windows System Information

  • Products Affected

How do I retrieve my Windows System information?

In some cases, you are required to provide your system information to us in order to investigate the problem. If you are using Windows platform, you can locate and save your Windows System Information from one of the following methods. Your CalDigit devices is required to be connected to your system before launching the system information.

1.From Windows Start menu, navigate to “System Information”.

For Windows 7 & 8: it’s located in Accessories -> System Tools -> System Information.
Windows 10: it’s located in Windows Administrative Tools -> System Information.
Alternatively, you can simply type in “system information” in Windows search box.

Depicting a pop up of "System Information" from a Windows OS search bar

From the popup System Information window, click on “File” menu and select “Save” to save the information as NFO file format.

Depicting the System Information for Windows OS

Then zip the NFO file and send it to us for investigation.

2. You can also use the following DOS command to dump all system information to a file

msinfo32 /nfo C:\TEMP\TEST.NFO

Additional Information:
What is System Information?
Retrieve System Profile and System Diagnosis from your macOS

CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

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(PST, UTC/GMT –8)

Mon – Fri 8:30AM – 5:30PM  

(UTC/GMT 0)

Mon – Fri 9:00AM – 6:00PM

(UTC/GMT +9)

Mon – Fri 8:00AM – 5:00PM

(UTC/GMT +8)

CalDigit Support is ready to assist you.

For an optimal experience please have the following on hand prior to contacting support. 

  • Product Name
  • Serial Number
  • Operating System

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+1 (714) 572 9889

Support@CalDigit.com

Mon – Fri   9:00AM – 6:00PM (PST, UTC/GMT –8)

+44 (0) 1993 700 972


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+81 (50) 3136 5168


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+886 (2) 2226 0966


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For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support.

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