Support Center
Support // T4 RAID Support
T4 RAID
Troubleshoot various topics related to your product.
Your most common and frequently asked questions are collected here.
Troubleshoot
If you are unable to see your T4 in the RAID Utility, this software may have been automatically blocked by your operating system. Since macOS 10.13, Apple requires all users to allow any third party software that is installed.
While installing, you can ensure that this software is allowed from the onset. As this software installs on your computer, you may receive an alert message that reads ‘System Extension Blocked’. This will give you a prompt to either ignore or review this extension. Reviewing this extension will bring you to the general tab of the Security and Privacy pane of system preferences. Please check the bottom of this window and allow any driver produced by CalDigit and allow it. From here, your software should install properly.
If you have already installed this software, you can still accept this software up to a half hour after the initial download by navigating to your system preferences application and then to the Security and Privacy pane. If you have passed this 30-minute window, please reinstall this software to prompt this message again.
Product Overview
Interface
2x Thunderbolt 3 Ports
1x DisplayPort port
Power Supply Adapter
AC Input : 100-240V ~2.0A, 50-60Hz
DC Output: 19.5V, 11.8A (230W)
Dimension and Weight
Height: 5.8 inches (148 mm)
Width: 5.3 inches (135 mm)
Depth: 9.5 inches (242 mm)
Weight: 13lb (5.90kg)(HDDx4)
System Requirements
Mac OS X 10.12 or later
Environment
Operating Temperature:5°C ~ 55°C (41°F ~ 131°F)
Storage Temperature:-40°C ~ 70°C (-40°F ~ 158°F)
In the Box
1 x CalDigit T4
4 x Drive Modules
2 x Drive Module Keys
1 x AC Adapter (PSU)
1 x AC Power Cord
1 x Thunderbolt 3 Cable (1.0m, 3.28 ft)
CalDigit Drive Utility software (Preloaded)
macOS Drivers:
macOS RAID Utility
*Last updated on 10/31/19. Compatible with macOS Catalina 10.15.
macOS Icons:
The serial number for this product is located on the bottom.
T4 Thunderbolt 3 Data Sheets:
Latest Articles
Will connecting two power sources hurt my computer?
No. Modern Type-C computers are smart enough to choose which power source is right for them. It will only draw
Do CalDigit docks support VLAN feature?
CalDigit’s docks do support VLAN under macOS and Windows platforms.
Powering down Thunderbolt storage may cause macOS 10.10.2 to crash
If you run into a system crash while powering down your Thunderbolt storage devices or external eSATA storage, it is likely caused by the OSX inbox driver.
My CalDigit Thunderbolt device is not detected?
In order to use a Thunderbolt device, you need to ensure your computer has Thunderbolt port.
CalDigit Support is ready to assist you.
For an optimal experience please have your product name, serial number, and operating system on hand prior to contacting support
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