CalDigit. Serious Storage.

Technical Support

If you run into any issues with your CalDigit product, please visit the Troubleshooting page first to see if you can find a solution to your problem. The entries in the Knowledge Base will be able to solve most common troubleshooting issues. If you require additional support, please contact us via email or telephone:

Phone: 1 (714) 572-6668 or 1 (714) 572-9889

Asia Pacific:

UK, EU, & Africa:
Phone: ++44 (0) 845 835 0372 (Sales & Basic Support Only. Please contact for next level support.)

By Twitter:

When contacting CalDigit Technical Support, make sure to be at your computer and have the following information available:

  • Your serial number
  • Operating system and version
  • Computer brand and model
  • Other devices attached to your computer

  • If you would like to get remote desktop assistance from the CalDigit support team via the Internet, you can download the TeamViewer client software:
    TeamViewer - FREE Download

    CalDigit Warranty Information

    For detailed CalDigit warranty information please see the following CalDigit websites:

    Note to owners of CalDigit legacy products including the HDOne, HDPro, HDPro2, HDPro 24, SuperShare, HDElement, CalDigit RAID Card, 2-Port USB 3.0 card, FireWireVR, AV Drive, S2VR HD and S2VR Duo:

    It is with great regret that we inform you that we will no longer be supporting these devices as of Aug 1, 2017. These products have exhausted their lifespan, in fact, some of them are from 2006 and 2007, and—despite our best efforts—they cannot be sustained in the current technological landscape. Therefore, we will not be creating any future software / firmware / hardware updates or replacement for these products.

    We are truly grateful for your support of these products and we are happy to make available any additional information regarding this matter.