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Support - CalDigit Online Troubleshooting Knowledge Base


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AV Pro 2 (6)   CalDigit VR & mini (59)   FASTA-6GU3 Plus (8)  
T4 RAID (21)   Thunderbolt Station 2 [TS2] (38)   Thunderbolt Station 3 [TS3] (23)  
Thunderbolt Station 3 Lite [TS3 Lite] (20)   Tuff (6)   USB-C Dock (24)  
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AV Drive & AV Pro (50)   CalDigit RAID Card (49)   FASTA-1ex (15)  
FASTA-2e (16)   FASTA-4e (14)   FASTA-4x (13)  
FASTA-6GU3 (17)   FASTA-6GU3 Pro (9)   FireWire VR (23)  
HDElement (48)   HDOne (48)   HDPro & HDPro2 (53)  
HDPro24 (14)   S2VR Duo (25)   S2VR HD (26)  
SuperShare (12)   T3 RAID (20)   Thunderbolt Station (37)  


1.   How come my CalDigit array only shows 5,588GB (instead of full 6000GB)?
2.   PCI-Express Lane Amount Requirements
3.   OS X crashed or had a kernel panic while using CalDigit storage products, what do I do?
4.   Cannot see my drive under Mac OS 10.2 or 10.3
5.   How do I partition my drive in Microsoft Windows®?
6.   I cannot see my disk array in the 32bit Microsoft Windows®.
7.   How do I partition my drive in Mac OS X®?
8.   Mac OS X update procedures
9.   Retrieve Your System Log and Profile Files
10.   When trying to install new driver or software, it makes my Mac OS crash or error?
11.   After installing the CalDigit driver, I am encountering a Kernel Panic when I boot up my Mac OS, what should I do?
12.   CalDigit Product Warranty Status Check List
13.   S2VR Manager shows "No connection to RAID system or connection error, please try again!", what should I do?
14.   Can I use Apple "File Sharing" with CalDigit storage?
15.   I am unable to format and mount the drive in disk utility?
16.   How to configure an NFS share from Mac OSX server to Linux?
Using HDPro as an example
17.   How to remove CalDigit driver in Windows manually?
18.   Final Cut Pro X cannot save to my CalDigit drive
19.   My CalDigit drive is only showing a 2.2TB format-able area in the Windows Disk Management.
20.   EFI and SMC firmware updates for Intel-based Macs
21.   Drive displays different capacity than the size reported by OS?
22.   File transfer fails on Samba service (Error code -36)
23.   Retrieve Your Windows System Information
24.   How do I manually delete Windows drivers from DOS command line?
25.   How to partition a windows drive that was previously formatted in Mac?
26.   How to reset NVRAM and SMC on your Mac?