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Support - CalDigit Online Troubleshooting Knowledge Base


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AV Pro 2 (6)   CalDigit VR & mini (59)   FASTA-6GU3 Plus (7)  
T4 RAID (20)   Thunderbolt Station 2 [TS2] (36)   Thunderbolt Station 3 [TS3] (21)  
Thunderbolt Station 3 Lite [TS3 Lite] (18)   Tuff (6)   USB-C Dock (23)  
USB-C Video Adapter (6)  
Legacy & Retired Products:
AV Drive & AV Pro (50)   CalDigit RAID Card (49)   FASTA-1ex (15)  
FASTA-2e (16)   FASTA-4e (14)   FASTA-4x (13)  
FASTA-6GU3 (17)   FASTA-6GU3 Pro (9)   FireWire VR (23)  
HDElement (48)   HDOne (48)   HDPro & HDPro2 (53)  
HDPro24 (14)   S2VR Duo (25)   S2VR HD (26)  
SuperShare (12)   T3 RAID (19)   Thunderbolt Station (36)  


1.   How come my CalDigit array only shows 5,588GB (instead of full 6000GB)?
2.   How to configure FireWireVR drives in RAID1 (Protected Mode)?
3.   OS X crashed or had a kernel panic while using CalDigit storage products, what do I do?
4.   Cannot see my drive under Mac OS 10.2 or 10.3
5.   How do I partition my drive in Microsoft Windows®?
6.   I cannot see my disk array in the 32bit Microsoft Windows®.
7.   How do I partition my drive in Mac OS X®?
8.   Mac OS X update procedures
9.   Retrieve Your System Log and Profile Files
10.   CalDigit Product Warranty Status Check List
11.   Can I use Apple "File Sharing" with CalDigit storage?
12.   I am unable to format and mount the drive in disk utility?
13.   My Firewire drive performs very slow when connecting to Windows 7 or Windows Server 2008 R2 box?
14.   How to configure an NFS share from Mac OSX server to Linux?
Using HDPro as an example
15.   How to remove CalDigit driver in Windows manually?
16.   Final Cut Pro X cannot save to my CalDigit drive
17.   EFI and SMC firmware updates for Intel-based Macs
18.   Drive displays different capacity than the size reported by OS?
19.   File transfer fails on Samba service (Error code -36)
20.   Retrieve Your Windows System Information
21.   How to partition a windows drive that was previously formatted in Mac?
22.   How can I determine if my device is connected as a USB 3 device? and how to solve the slow speed problems?
23.   How to reset NVRAM and SMC on your Mac?