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Support - CalDigit Online Troubleshooting Knowledge Base


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AV Pro 2 (10)   CalDigit VR & mini (59)   FASTA-6GU3 Plus (9)  
T4 TBT2 RAID (23)   T4 TBT3 RAID (3)   TS2 - Thunderbolt Station 2 (46)  
TS3 - Thunderbolt Station 3 (34)   TS3 Plus (24)   Tuff (6)  
USB-C Dock (28)   USB-C Video Adapter (6)  
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AV Drive & AV Pro (49)   CalDigit RAID Card (49)   FASTA-1ex (15)  
FASTA-2e (16)   FASTA-4e (14)   FASTA-4x (13)  
FASTA-6GU3 (18)   FASTA-6GU3 Pro (9)   FireWire VR (23)  
HDElement (48)   HDOne (48)   HDPro & HDPro2 (53)  
HDPro24 (14)   S2VR Duo (25)   S2VR HD (26)  
SuperShare (12)   T3 RAID (22)   Thunderbolt Station (42)  
TS3 Lite - Thunderbolt Station 3 Lite (30)  


1.   Retrieve Your Windows System Information
2.   Retrieve System Profile and System Diagnosis from your Mac OSX
3.   My Ethernet port on the Thunderbolt Station works intermittently
4.   How to reset NVRAM and SMC on your Mac?
5.   macOS Recovery Installation to restore and repair system files
6.   Set Default Sound Device in Windows
7.   What is Thunderbolt 3?
8.   Is the CalDigit Thunderbolt 3 Dock compatible with the Apple Cinema Display?
9.   Is the CalDigit Thunderbolt 3 Dock compatible with the Apple Thunderbolt Display?
10.   Thunderbolt Station 3 in Windows 10 platform.
11.   Important macOS update and Thunderbolt Firmware Information
12.   A Note Regarding TS3 and TS3 Plus Charging Capability.
13.   TS3 Plus interface bandwidth allocation diagram
14.   Can TS3 and TS3 Plus support DisplayPort Multi-stream Transport (MST) feature?
15.   Video is not working out of DisplayPort?
16.   Video is not working out of USB-C port?
17.   My SD card is not working?
18.   Wireless keyboard/mouse not working properly?
19.   My surround speakers connecting to the optical port are not working?
20.   My Thunderbolt 3 device shows as a USB device in macOS system profile?
21.   My iMac Pro crashes down while connecting to Thunderbolt 3 devices?
22.   Jumbo Frame Support in CalDigit Thunderbolt Docks
23.   Setting Up a Network Connection on Thunderbolt Dock
24.   My Monitor Can Not Enter Power Save Mode