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Support - CalDigit Online Troubleshooting Knowledge Base


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FASTA-6GU3 (18)   FASTA-6GU3 Pro (9)   FireWire VR (23)  
HDElement (48)   HDOne (48)   HDPro & HDPro2 (53)  
HDPro24 (14)   S2VR Duo (25)   S2VR HD (26)  
SuperShare (12)   T3 RAID (23)   Thunderbolt Station (46)  
TS3 Lite - Thunderbolt Station 3 Lite (37)  


1.   Unresponsive keyboard and mouse during macOS login and incorrect default sound output device.
2.   Setting Thunderbolt Station audio ports as default audio input and output
3.   Retrieve Your Windows System Information
4.   Retrieve System Profile and System Diagnosis from your Mac OSX
5.   My Ethernet port on the Thunderbolt Station works intermittently
6.   How can I determine if my device is connected as a USB 3 device? and how to solve the slow speed problems?
7.   How to reset NVRAM and SMC on your Mac?
8.   macOS Recovery Installation to restore and repair system files
9.   Set Default Sound Device in Windows
10.   What is Thunderbolt 3?
11.   Is the CalDigit Thunderbolt 3 Dock compatible with the Apple Cinema Display?
12.   Is the CalDigit Thunderbolt 3 Dock compatible with the Apple Thunderbolt Display?
13.   Thunderbolt 3 Devices in Windows 10 platform.
14.   Important macOS update and Thunderbolt Firmware Information
15.   A Note Regarding TS3 and TS3 Plus Charging Capability.
16.   macOS 10.13 High Sierra - System Extension Blocked alert during software installation
17.   External monitor is flickering when using the 2 meter Thunderbolt 3 cable and Lenovo laptop.
18.   TS3 Plus interface bandwidth allocation diagram
19.   Can TS3 and TS3 Plus support DisplayPort Multi-stream Transport (MST) feature?
20.   Video is not working out of DisplayPort?
21.   Video is not working out of USB-C port?
22.   My SD card is not working?
23.   Wireless keyboard/mouse not working properly?
24.   My surround speakers connecting to the optical port are not working?
25.   My Thunderbolt 3 device shows as a USB device in macOS system profile?
26.   My iMac Pro crashes down while connecting to Thunderbolt 3 devices?
27.   Jumbo Frame Support in CalDigit Thunderbolt Docks
28.   Setting Up a Network Connection on Thunderbolt Dock
29.   My Monitor Can Not Enter Power Save Mode
30.   Is my CalDigit Thunderbolt 3 devices compatible with Apple Thunderbolt 1 and 2 computers?
31.   My USB drive turns itself off when connected to the CalDigit dock under Windows environment?
32.   Does CalDigit dock support MAC Address Pass Through feature?
33.   My CalDigit dock can not output any sound on my Windows 10 computer?
34.   Does CalDigit dock support VLAN feature?