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Support - CalDigit Online Troubleshooting Knowledge Base


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HDElement (48)   HDOne (48)   HDPro & HDPro2 (53)  
HDPro24 (14)   S2VR Duo (25)   S2VR HD (26)  
SuperShare (12)   T3 RAID (19)   Thunderbolt Station (36)  


1.   What is the rebuilding time under RAID 5 for the HDPro?
2.   What is the capacity loss, when the HDPro is set to RAID 5 or 6?
3.   What is the useable capacity for HDPro 2.56TB?
4.   How come my CalDigit array only shows 5,588GB (instead of full 6000GB)?
5.   I am unable to launch RAIDShield?
6.   I created a joint array via my CalDigit RAID card and the HDElement, how come it is not showing on the desktop?
7.   PCI-Express Lane Amount Requirements
8.   I can use my RAID drive, but RAIDShield shows Controller Disconnected, what should I do?
9.   OS X crashed or had a kernel panic while using CalDigit storage products, what do I do?
10.   Cannot see my drive under Mac OS 10.2 or 10.3
11.   How do I partition my drive in Microsoft Windows®?
12.   I cannot see my disk array in the 32bit Microsoft Windows®.
13.   How do I partition my drive in Mac OS X®?
14.   RAIDShield server said 'Found no RAID Card', and RAIDShield client cannot scan the controller for my device.
15.   If I am using a CalDigit RAID card with an HDElement and no internal RAID do I need the bootcamp cable or the mini-sas cable
16.   Where is the RAIDShield event log?
17.   How do I update the System Code / Boot Code / BIOS / EFI via RAIDShield?
18.   Updating the HDPro / HDOne / CalDigit RAIDCard / HDElement for the latest driver (Version 1.9.3)
19.   Why does my CalDigit RAID Card not fit inside my Mac Pro (early 2009)?
20.   A yellow exclamation mark in my Device Manger?
21.   Mac OS X update procedures
22.   Retrieve Your System Log and Profile Files
23.   Mac OS-X 10.6 (Snow Leopard) UPDATE NOTES
24.   When trying to install new driver or software, it makes my Mac OS crash or error?
25.   HDPro / HDOne / CalDigit RAID Card/ HDElement CentOS 5.3 installation procedure
26.   RAID Array with OSX installed on the CalDigit Products.
27.   After installing the CalDigit driver, I am encountering a Kernel Panic when I boot up my Mac OS, what should I do?
28.   Using RAIDShield and iPartition to expand the RAID array and partition.
29.   CalDigit Product Warranty Status Check List
30.   Can I use Apple "File Sharing" with CalDigit storage?
31.   I am unable to format and mount the drive in disk utility?
32.   Download Update NOTES: 01-21-2010
33.   HDPro, HDOne, CalDigit RAIDCard installation procedure
in Windows 7 64-bit environment.
34.   How to configure an NFS share from Mac OSX server to Linux?
Using HDPro as an example
35.   I am unable to boot up my computer while connecting HDPro/HDOne to it?
36.   Adding a second HDelement to the existing array?
37.   What TCP port numbers are used by RAIDShield to communicate with HDPro controller?
38.   How to remove CalDigit driver in Windows manually?
39.   Final Cut Pro X cannot save to my CalDigit drive
40.   How to unlock a "B" (locked) drive?
41.   My CalDigit drive is only showing a 2.2TB format-able area in the Windows Disk Management.
42.   EFI and SMC firmware updates for Intel-based Macs
43.   Drive displays different capacity than the size reported by OS?
44.   File transfer fails on Samba service (Error code -36)
45.   Retrieve Your Windows System Information
46.   How do I manually delete Windows drivers from DOS command line?
47.   How to partition a windows drive that was previously formatted in Mac?
48.   How to reset NVRAM and SMC on your Mac?